Frequently asked questions

01 How To Link API?

Integration is achieved upon subscribing to Letsbot service. You will find a comprehensive guide for API integration through Letsbot settings, allowing you to easily link the system by involving your website's programmer.

02 Is the Letsbot service documented on the Meta platform?

Yes, the Letsbot service has been documented on the Meta platform.

03 Is it necessary to verify the account on Meta to use Letsbot services?

No, verifying the account on Meta is not necessary to benefit from all Let's Bot services.

04 What are the supported languages on the Letsbot platform?

LetsBot's dashboard, mobile app and live chat are available in four languages: Arabic, English, Spanish and Portuguese, and the AI bot replies to each customer in the language they write in.

05 Do API messages appear in the WhatsApp application?

Yes, API messages do appear in the WhatsApp application.

06 How many messages are allowed in the comprehensive package per day?

Up to 5000 messages can be sent daily in the comprehensive package.

07 Can I use Letsbot service on the WhatsApp application?

Yes, you can use the Letsbot service on both the WhatsApp application and the Letsbot platform.

08 Is it possible to save customer names within the Letsbot platform?

Yes, customer names can be saved within the Let's Bot platform.

09 What does the synchronization group mean?

The synchronization group refers to the phone numbers present in the conversations of the WhatsApp application.

10 Is it possible to send group messages to the synchronization group?

Yes, you can send group messages after exporting the synchronization group to an Excel file and then uploading the file to the Letsbot platform.

11 Is it necessary for the device to be connected to the internet constantly?

Yes, the device must be connected to the internet constantly.

12 Is it possible to open another browser and use WhatsApp Web after scanning the Letsbot QR code?

No, you cannot use the Letsbot platform and WhatsApp Web simultaneously.

13 What is the security level of the Letsbot service?

Our security level is 99.9%.

14 How long does it take to activate the service after subscribing?

The service will be activated instantly after the subscription process.

15 Is it possible to use the same number for Let's Bot after unsubscribing for a certain period?

Yes, you can use the same number for Letsbot after unsubscribing for a certain period.

16 What is your refund policy?

If there is a genuine problem or a definitive reason, the customer may request a refund within 7 days of the subscription date. Please note that money-transfer fees are deducted and borne by the customer.

17 Is customer support available 24 hours a day?

Our customer support team is available every day from 9:00 AM to 12:00 midnight.

18 Is there any risk of being banned when using the bot service?

No. There is absolutely no risk of being banned when using this service.

19 Does the bot service support buttons?

Yes. You can add up to 20 buttons, and each button can branch into another 20 buttons — allowing you to build a fully branched bot.

20 What is the difference between the official and unofficial bot?

The difference lies in the appearance and the buttons. Official bot: you can add up to 3 buttons only; they appear as buttons on every device, and it also supports interactive lists. Unofficial bot: you can add up to 20 buttons; they appear as numbers on Android devices and as buttons on iPhone, and it does not support lists.

21 Is there a risk of being banned with the bulk messaging service?

Yes, there is. The bulk messaging service requires careful handling and following certain guidelines to avoid being banned — such as setting a time interval between each message, among others. Feel free to contact us to learn more.

22 Do you have a mobile app?

Yes. We have a mobile app for the live chat service, available for both iOS and Android devices.

23 Do you offer an abandoned cart service?

Yes, it is available. You can set up abandoned cart reminders with several options, helping you reach customers who left their carts more effectively. Contact us to learn more.

24 Is it possible to customise the system and make changes to it?

Yes, customisation is possible. Our platform is fully built as custom software, and we have a dedicated development team that continuously improves it and accommodates new customer requirements — within what is feasible and as quickly as possible.

25 Is a verification service available for the customer's WhatsApp number?

Yes, the WhatsApp verification service is available, but subject to specific conditions. Contact us to learn more.

26 How can I connect LetsBot app with my Salla store?

You can connect LetsBot app to your Salla store through the Salla App Store. Select LetsBot app and follow the simple installation steps.

27 What is the expected sales increase percentage?

Our customers achieve sales increases of up to 40% within the first 3 months of using LetsBot app for cart recovery.

28 Does the app support Arabic language?

Yes, the LetsBot app fully supports Arabic with RTL, the dashboard is also available in English, Spanish and Portuguese, and you can send messages in whatever language suits your customers.

29 What is LetsBot?

LetsBot is a comprehensive WhatsApp Business solutions platform that enables you to automate customer service, send notifications, and manage conversations professionally.

30 How long does it take to set up the system?

LetsBot system can be set up in just 5 minutes, with 24/7 technical support available to help you get started.

31 Does the bot work 24/7?

Yes, WhatsApp bot works 24/7 throughout the week to provide instant and advanced customer service.

32 How does the bot handle complex inquiries?

The bot is equipped with advanced AI that can understand complex inquiries and transfer them to the support team when needed.

33 What payment methods are available?

We accept all major payment methods: credit cards, bank transfers, and electronic payments.

34 Is technical support available?

Yes. Our AI support answers 24/7 in whatever language you write in and solves most issues on the spot, over WhatsApp and email. Our human support team and meetings with a real team member are available in Arabic and English.

35 How does LetsBot integrate with my Salla store?

LetsBot integrates seamlessly with your Salla store through our official app in the Salla App Store. Simply install the app, connect your WhatsApp Business API, and configure your automation preferences. The setup process takes less than 15 minutes.

36 What types of notifications can I send to my Salla customers?

You can send order confirmations, shipping updates, delivery notifications, abandoned cart reminders, review requests, verification codes, and custom promotional messages. All messages are sent via WhatsApp Business API for maximum delivery rates.

37 Can the AI chatbot handle customer inquiries in Arabic?

Yes! The AI chatbot understands Arabic, including Saudi dialects, along with English and other languages, and knows e-commerce terminology. It replies to each customer in the language they write in and handles product inquiries, order status questions, return requests and more, while keeping the conversation natural.

38 How effective is abandoned cart recovery for Salla stores?

Our abandoned cart recovery achieves up to 40% recovery rate for Salla stores. We send personalized WhatsApp reminders with product images, discount offers, and direct purchase links, making it easy for customers to complete their orders.

39 Is there a free trial for Salla store owners?

Yes! We offer a 7-day free trial for all new Salla store owners. During the trial you can use every feature, including the AI chatbot, abandoned cart recovery and automated notifications, except bulk sending (bulk WhatsApp campaigns), which becomes available once you subscribe. No credit card required during the trial period.

40 What support is available for Salla merchants?

We provide dedicated multilingual support for Salla merchants via WhatsApp, email, and phone. Our support team understands the Saudi e-commerce market and can help with setup, optimization, and troubleshooting. Premium plans include priority support with faster response times.

41 What is WhatsApp Business API?

WhatsApp Business API is an official solution from Meta that allows businesses to integrate WhatsApp messaging into their systems and applications. It enables automated responses, bulk messaging, and integration with CRM systems.

42 How do I get started with the API?

Getting started is simple: 1) Create an account with LetsBot, 2) Verify your business with Meta, 3) Get your API credentials, 4) Integrate using our documentation, 5) Start sending messages. Our support team is available to help you through each step.

43 Do I need a Meta Business verified account?

Yes, to use WhatsApp Business API, you need a verified Meta Business account. This ensures security and compliance with WhatsApp policies. We can guide you through the verification process.

44 What are the message limits?

There are two separate limits. The first is your LetsBot plan allowance, which is monthly: from 12,000 messages per month on Starter up to 200,000 on Professional, with an Unlimited plan available. The second is Meta's own messaging tier, which is per 24 hours and depends on your number's quality rating: new numbers start at 1,000 conversations a day and the tier rises automatically with good performance until it becomes unlimited. We help you optimise your messaging to keep that quality rating high.

45 Does the API support multimedia messages?

Yes! WhatsApp Business API supports images, videos, documents, audio files, and location sharing. You can send rich media content to enhance customer engagement.

46 How does pricing work?

Pricing includes two components: 1) LetsBot platform fees based on your plan, 2) Meta conversation charges based on message volume and type. We offer transparent pricing with no hidden fees. Contact us for a customized quote.

47 What apps are available in the store?

Our store offers a variety of WhatsApp Business integrations including CRM connectors, e-commerce plugins, chatbot templates, and marketing automation tools. All apps are tested and verified for quality.

48 How do I install an app?

Installing apps is simple: Browse the store, select your desired app, click "Install", follow the setup wizard, and configure your preferences. Most apps can be installed in minutes.

49 Are the apps free?

We offer both free and premium apps. Free apps provide basic functionality, while premium apps offer advanced features. Each app clearly displays its pricing before installation.

50 Can I develop my own app for the store?

Yes! We welcome developers to create and publish apps. Visit our Developer Center for API documentation, guidelines, and submission process. Approved apps can be monetized.

51 What if an app doesn't work properly?

If you experience issues with an app, contact our support team or the app developer directly. We monitor app performance and quality to ensure the best experience for our users.

52 Can I change my plan later?

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately for upgrades, or at the end of the billing cycle for downgrades. No penalties for plan changes.

53 What are the message limits for each plan?

Monthly message limits vary by plan: {plan_limits}. Extra messages can be purchased as needed, and the exact figure is shown with each plan on the pricing page.

54 Are there any setup fees?

No! We don't charge any setup fees. You only pay the monthly subscription fee for your chosen plan. We believe in transparent pricing with no hidden costs.

55 What is your refund policy?

We offer a 14-day money-back guarantee. If you're not satisfied with our service within the first 14 days, contact us for a full refund. No questions asked.

56 Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time from your account dashboard. Your service will remain active until the end of the current billing period. No cancellation fees.

57 Is the AI WhatsApp bot really free?

LetsBot offers a full 14-day free trial with no credit card required, and the AI bot is included in it. After the trial you need a base plan — which sets your message volume, team seats and storage — with the AI bot capability added to it. Current prices for every plan and capability are shown in full on the packages page before checkout.

58 What's the difference between a regular bot and an AI bot?

A regular bot uses fixed, branching replies. An AI bot understands conversation context, answers open-ended questions, and learns from customer history.

59 Do I need a new WhatsApp number for the bot?

If you're using the official WhatsApp Business API, a dedicated number is preferred. LetsBot supports both verified and unverified connections, so you can link your existing number.

60 Does the bot support Arabic and Egyptian dialects?

Yes. The bot is trained on Modern Standard Arabic plus Saudi, Egyptian, Levantine, and Moroccan dialects, and replies in the customer's own dialect.

61 How long does setup take?

Basic bot setup takes 5 minutes. Connecting Salla or Zid adds 2 minutes. Training on your own content scales with the data volume.

62 Can the bot drive actual sales?

Yes. Our Saudi customers see up to 40% sales lift within 3 months — the bot answers inquiries, surfaces products, recovers abandoned carts, and confirms orders.

63 What makes LetsBot different from other platforms?

LetsBot focuses on the MENA market, integrates natively with Salla and Zid, supports local Arabic dialects (KSA/EG/MA), and offers 24/7 multilingual support. Full breakdown in the comparison table above versus the industry baseline.

64 Can I connect the bot to my Salla store?

Yes. The official LetsBot Salla app supports order notifications, abandoned cart recovery, post-purchase follow-up, and automated product Q&A.

65 Does it work with Zid too?

Yes — the same features are available on Zid via full API integration.

66 Is there a message cap?

The cap is monthly, not daily. Plans start at 12,000 messages per month (Starter), then 75,000 (Basic), 100,000 (Flex) and 200,000 (Professional), with an Unlimited plan for larger organisations.

67 What are the best AI WhatsApp bot prompts?

Short prompts structured as "customer type + product + desired action" perform best. Examples in the "Top 10 Prompts" section above.

68 Is my data safe?

Yes. LetsBot uses Meta's official WhatsApp Business API, tier-1 hosting, E2E message encryption, and never shares customer data with third parties.

69 Can the bot hand off to a human agent?

Yes. The Live Chat module hands off when the bot senses the customer needs human intervention, or on explicit customer request.

70 Is there a mobile app to manage the bot?

Yes. Android and iOS apps are available, with live chat, notifications, and performance analytics.

71 How do I start the free trial?

Click "Start Free Trial" at the top of the page, connect your WhatsApp number in 5 minutes, and test the bot before committing to a plan.

72 What exactly is MCP?

Model Context Protocol — an open standard from Anthropic that lets AI clients like ChatGPT or Claude invoke real tools on an external server. LetsBot exposes 93 tools for reading/sending WhatsApp messages, building reports, analytics, contact management, and deals, tasks, tickets and appointments.

73 How much does MCP cost?

The MCP server is part of the paid "API + MCP" add-on: $69.99 per month, VAT included, added to any base plan. With the lowest-priced plan, Starter ($6.35), the total is $76.34 per month. The add-on is not included in plans by default, but MCP works during the 14-day free trial.

74 What are the official MCP URLs?

The canonical URL is https://letsbot.net/mcp. A legacy URL is also live for backwards compatibility: https://letsbot.net/gpt-mcp. Both run identical code with the same Bearer-token (lb_api_key) auth.

75 Do I need to be a developer to use MCP?

No. Once you copy the client snippet (Claude/ChatGPT/Cursor/Gemini) from the compatibility section and replace YOUR_LB_API_KEY with your key, your AI tool can talk to LetsBot in plain language — no code required.

76 Is my WhatsApp data safe when I connect it to ChatGPT?

Yes. Every MCP call validates your account-scoped Bearer token, permissions ride with the key, and conversation data flows over OAuth 2.1 + HTTPS between the AI client and LetsBot. We never share your data with OpenAI, Anthropic, or any third party.

77 How is MCP different from the WhatsApp Business API itself?

The WhatsApp Business API is Meta's official channel for sending/receiving messages. MCP is a layer on top that lets an AI client talk to that API in plain language, instead of writing curl requests manually. They complement each other.

78 Does MCP work with Claude Desktop?

Yes — Claude Desktop has first-class MCP support and is the simplest way to start. There's a ready-to-paste snippet in the compatibility section above.

79 Does it work with Cursor IDE?

Yes. Cursor has built-in MCP configuration under Settings → MCP. Copy the JSON from the Cursor card above and drop in your key.

80 What tools does your MCP server expose?

93 tools covering: reading conversations, sending individual messages, bulk campaigns, contacts and labels, quick replies, orders and product search (Salla and Zid), abandoned carts and their recovery rate, sentiment analysis, bot and auto-reply control, Meta templates, ad-lead settings, deals and the sales pipeline, tasks, tickets, customer satisfaction, appointment booking, departments and workload, and the media library. Full list in the "Available tools" section.

81 Can I lock an AI client to read-only and stop it from sending?

Yes. When you generate an API key in the dashboard you pick the scope: read-only or full-access. Use read-only with ChatGPT for reporting workflows, and full-access only when you intend to send campaigns.

82 Is there a daily cap on MCP calls?

No separate MCP cap. Everything AI invokes counts against your existing plan usage. If your plan includes 75,000 messages per month, MCP draws on that same monthly allowance alongside the rest of the platform.

83 How do I start today?

Sign up for an API plan via "Start free trial" at the top, generate an API key under Settings, and paste the snippet for your client. Total setup is under 90 seconds and the free trial doesn't require a credit card.

84 What does the LetsBot WooCommerce plugin do?

The plugin connects your WordPress + WooCommerce store to the LetsBot server. It sends automatic order notifications on WhatsApp, recovers abandoned carts via a smart drip sequence, enables an AI bot that answers product and shipping questions, and powers OTP for login and order confirmation.

85 Do I need a new WhatsApp number?

A dedicated business number is recommended (the official WhatsApp Business API requires a number not recently used on personal WhatsApp). LetsBot guides you through Meta verification and template management without ever touching the Facebook Business dashboard.

86 Is the plugin HPOS-compatible (High-Performance Order Storage)?

Yes — the plugin is HPOS-ready and uses the new WooCommerce APIs, so it scales from small stores to large ones (hundreds of thousands of orders) without performance issues.

87 Which languages does the bot speak?

The bot understands Modern Standard Arabic plus Saudi, Egyptian, Levantine and Moroccan dialects, alongside English, Spanish, Portuguese and other languages. It auto-detects the customer's language and replies in the same language and dialect.

88 What cart recovery rate should I expect?

On WooCommerce stores, LetsBot averages 25–35% abandoned-cart recovery vs 5–10% for traditional email. The secret is the timing (2h → 24h → 48h) and a direct-to-checkout link.

89 Does it work with WooCommerce Subscriptions?

Yes — the plugin supports subscription notifications: successful renewal, failed payment, cancellation, refund. You can also use bulk campaigns to target subscribers by tier.

90 Can I send custom message templates?

Yes. LetsBot submits templates to Meta on your behalf — you draft the template in Arabic or English, define variables (customer name, order ID, tracking link), and we submit. Approval usually takes < 24 hours.

91 Is there a message cap?

The cap is monthly, not daily. Plans start at 12,000 messages per month (Starter), then 75,000 (Basic), 100,000 (Flex) and 200,000 (Professional), with an Unlimited plan for larger organisations. These allowances apply on the official WhatsApp Business API.

92 Is there a free trial?

Yes — a 14-day free trial with no credit card. You can test every feature (notifications, cart recovery, AI bot, campaigns) before any subscription. Initial setup is 5 minutes.

93 Is my data and my customer data safe?

Yes. LetsBot uses Meta's official WhatsApp Business API, tier-1 hosting, and E2E message encryption. Your WooCommerce data stays on your WordPress install — LetsBot only reads the notification triggers and never stores your product or order database off-platform.

94 How do I connect my Shopify store to WhatsApp?

Install the LetsBot app from the Shopify App Store, then connect your official WhatsApp Business number from the LetsBot dashboard. Order notifications, the AI bot, and campaigns activate in minutes — no code. Start a 14-day free trial, no credit card.

95 Do I need the WhatsApp Business API to connect Shopify?

Yes. Automated notifications, the bot, and campaigns run on the official Meta-approved WhatsApp Business API. LetsBot is an official Meta Business Partner and provisions your number and API access inside the plan — you never deal with Meta directly.

96 Does it send order notifications automatically?

Yes. Every Shopify event (new order, confirmation, shipping, delivery, refund) fires a Meta-approved WhatsApp template the moment it happens — your customer gets a message they actually read instead of an ignored email.

97 Does it support abandoned-cart recovery?

Yes. Multi-stage reminder sequences with custom delays and minimum-cart gating, with the Shopify checkout link inside the WhatsApp message itself — lifting cart recovery by up to 40%.

98 Does it support cash-on-delivery (COD) order confirmation?

Yes. It sends an automatic WhatsApp confirmation for every COD order before fulfillment, so the customer confirms or cancels in one tap — cutting fake orders and return-to-origin shipping. A core feature for Middle East stores.

99 Is the app official and approved by Meta and Shopify?

Yes. LetsBot is an official Meta Business Partner for the WhatsApp Business API, and the app is published on the Shopify App Store. Zero ban risk, approved templates, and Meta-grade delivery reporting.

100 Does it work in Arabic with RTL?

Yes. LetsBot is the first Shopify app with first-class Arabic and RTL support. The bot replies to each customer in the language they write in, the dashboard is available in Arabic, English, Spanish and Portuguese, and every Arabic template renders correctly right-to-left.

101 Can I push Shopify products to WhatsApp Catalogue?

Yes — catalogue sync is available on the Scale plan. Every Shopify product is auto-pushed to your WhatsApp Business catalogue, so customers browse products, images, and prices and start an order inside the chat.

102 Is there a message cap?

Every plan has a cap: Free 500/mo, Starter 5,000/mo, Growth 25,000/mo, Scale 100,000/mo. If you hit the cap, the app pauses automated sends and notifies you. You can upgrade plans from inside Shopify Admin.

103 Is the app Shopify Plus compatible?

Yes — every plan runs on the same Shopify Plus API surface. Plus stores additionally benefit from multi-store webhooks and the Scale plan's advanced SLA (15-min response).

104 How do I start?

Click "Install" on LetsBot's Shopify App Store listing, accept the OAuth permissions, link your WhatsApp number in the LetsBot dashboard (5 minutes), and enable notifications. Total: under a minute to install + 5 minutes for full setup.

105 Is my data and my customer data safe?

Yes. LetsBot uses Meta's official WhatsApp Business API, tier-1 hosting, E2E message encryption, and secure OAuth 2.0 for Shopify. Your Shopify data stays on your store — LetsBot only reads webhook events. We never share customer data with OpenAI or any third party.

106 What is the LetsBot WhatsApp Business platform?

The LetsBot platform is a complete WhatsApp Business management solution that lets you receive and reply to customer conversations, add a multi-agent support team, run an AI bot, and send bulk messages — all from a single dashboard. Because LetsBot is an official Meta Business Partner, the platform runs on the official WhatsApp Business API.

107 Can multiple agents use the same WhatsApp number?

Yes. The platform lets your entire team work on a single WhatsApp number at the same time, with conversations routed and assigned to each agent — no need to share a phone between them.

108 Do I need technical experience to use the platform?

No. The LetsBot dashboard is built to be easy to use with a full Arabic interface. You can set up your account and start receiving conversations within minutes, and 24/7 multilingual technical support is available to help with any step.

109 Does the platform integrate with my online store?

Yes. The LetsBot platform integrates with Salla, Zid and WooCommerce, plus Zapier and a developer API, so your store orders and customer data connect to WhatsApp conversations automatically.

110 Does the AI bot work in Arabic?

Yes. The LetsBot AI bot understands Arabic dialects and replies to your customers naturally around the clock, and it can escalate a conversation to a human agent whenever needed.

111 How do I start using the LetsBot platform?

Check the availability of your subdomain, choose the plan that fits your business size, then connect your WhatsApp Business number. Our team assists with every setup step, and you can start a trial with no credit card required.

112 How quickly can I get started with WhatsApp Business API?

You can get started within 24-48 hours. Our team helps you set up your WhatsApp Business API account, verify your business profile, and configure your first chatbot.

113 Do I need technical knowledge to use your platform?

No technical knowledge is required. The platform is built to be user-friendly with a drag-and-drop chatbot builder, ready-made templates, and comprehensive documentation.

114 What kind of support do you provide?

We provide 24/7 WhatsApp support, email support with a 2-hour response time during business hours, documentation, video tutorials, and dedicated account managers for enterprise clients.

115 Can I integrate with my existing systems?

Yes. The platform offers robust API integrations with CRM systems, e-commerce platforms, help-desk software and custom applications through webhooks and RESTful APIs.

116 Is there a free trial available?

Yes, we offer a 14-day free trial with no credit card required. You can explore all features during the trial period.

117 Do I need coding skills to use LetsBot on Zapier?

No. In Zapier you pick a trigger and an action, then turn the Zap on, without writing code. The same API key also works with Make, n8n or any tool that sends HTTP requests.

118 How many apps can I connect to WhatsApp through Zapier?

Zapier's directory lists more than 7,000 apps, including spreadsheets, CRMs, payment gateways, scheduling tools and stores such as Salla, Zid, Shopify and WooCommerce. Any of them can run a step in LetsBot or receive an event from it.

119 What is the difference between the native Salla integration and Salla via Zapier?

The native Salla integration in LetsBot covers order notifications, abandoned carts and shipping updates with no Zapier setup. Zapier connects your store events to other apps outside LetsBot, such as a Google Sheets row or a Slack alert followed by a WhatsApp message. The two work together.

120 Is the Zapier connection free, and how do I start?

Yes. The connection is free during the limited beta, including on trials, and seats are limited. The LetsBot app on Zapier is currently invite-only: open the Zapier section of your LetsBot dashboard to get the invitation link, or create an API key there to use with Make or n8n.

121 Which triggers and actions are available?

The newest actions are rolling out in the beta. Triggers: new message received, new message sent, keyword matched, media received, message status changed, new contact created, chat closed, campaign completed and notification template sent. Actions: send a text, image, video or file; send a notification template with a per-send image, video or PDF header; create or update a contact; find a contact by phone; add a label; close a conversation; and AI summary, sentiment and suggested reply.

122 Are messages sent over official WhatsApp?

Messages go out through the channel you connected in LetsBot. LetsBot is a Meta Business Partner and works with the official WhatsApp Business Platform (Cloud API); templates with a media header need the official channel and a Meta-approved template.

123 Can I send an image or a PDF to a customer who has not messaged me in 24 hours?

Not as a free-form message. WhatsApp accepts free-form messages (text, images, video and files) only within 24 hours of the customer's last message; outside that window it accepts approved templates only. So LetsBot returns window_closed_use_template instead of queuing the message; use Send Notification Template with a header media URL for the image, video or PDF instead.

124 What happens when a message is not sent?

The Zap step fails with a clear code instead of showing success, such as window_closed_use_template, or monthly_limit_reached when your plan's monthly message limit is reached; it shows in your Zapier history so you can replay it once the cause is fixed.

125 What's the difference between LetsBot Bulk Messaging and other mass-sender tools?

LetsBot uses the official Meta WhatsApp Business API — not cracked Web/Mobile clients like grey-market mass senders, which get banned within days. Every campaign goes through Meta's quality review, ships from an approved template, and is smart-throttled across batches to protect your number's long-term quality rating.

126 How many bulk messages can I send per month?

It depends on your Meta tier + your plan cap. Tier 1: 250 recipients/day. Tier 2: 1,000. Tier 3: 10,000. Tier 4: 100,000. Tier Unlimited: open. LetsBot helps you climb tiers automatically by enforcing message quality and intelligent send distribution — most customers reach Tier 4 within 30-60 days.

127 Can I send marketing messages without official templates?

No — marketing messages on the official WhatsApp API must use Meta-approved marketing templates (review usually 24 hours). Service / utility / transactional messages can ship via utility templates without prior approval. LetsBot ships ready-made templates + suggests wording that's more likely to be approved.

128 Do you support audience targeting before sending?

Yes. Target by tags, plan tier, last-purchase date, engagement flag, or CSV upload with advanced filters. Customers who replied "unsubscribe" are auto-excluded — LetsBot keeps a central opt-out list that respects the Saudi regulation and WhatsApp policy.

129 How do you track bulk-campaign success?

Every campaign emits a live report: sent, delivered, read, replied, unsubscribed. We compute CTR + conversion (when a UTM link ships). Reports export to CSV and integrate with Google Analytics.

130 Can I send images and attachments in bulk campaigns?

Yes. Every template supports a header image / video / document. Images must be < 5 MB, video < 16 MB, PDF < 100 MB. LetsBot picks the right multimedia template automatically based on your message content — image templates get 3× the engagement of text-only.

131 Can several agents reply from one WhatsApp number?

Yes. Your whole team works on one WhatsApp number from a shared inbox, and each agent has their own account and permissions. Each conversation is assigned to the agent responsible for it, the team shares internal notes the customer never sees, and labels and quick replies keep the inbox organised.

132 Can I answer e-mail from the same inbox?

Yes. Connect any IMAP/SMTP mailbox, or a Microsoft 365 account by signing in, and e-mails appear next to your WhatsApp chats; your team replies with attachments and Cc/Bcc from your own address. The e-mail channel is free on every plan, including the trial, with up to 5 mailboxes per workspace. Your team answers e-mail itself; the bot and the AI assistant work on chat channels.

133 Is there a mobile app for agents?

Yes. The LetsBot app is on the App Store and Google Play; you sign in with the same workspace account and get instant notifications for new messages. Version 1.7.0 is on the App Store, with the Google Play update to follow, and adds the 24-hour window bar, a message cost indicator and e-mail inside your conversations.

134 Does the bot work alongside my agents?

Yes. The bot or the AI assistant answers common questions and hands the conversation to an agent when needed, and an agent can take over at any time without losing the context.

135 Do other channels appear in the same inbox?

Yes. Next to WhatsApp and e-mail you can connect Telegram, Messenger and Instagram, so your team works every channel from one inbox.

136 Can agents see the customer's store data?

Yes. When your Salla, Zid, WooCommerce or Shopify store is connected, the customer's orders, spend and abandoned carts appear beside the chat, and an agent can send an order summary, a tracking link or a coupon without leaving the conversation.

137 How is LetsBot different from WATI, Trengo, and Respond.io?

LetsBot is the first multilingual WhatsApp Business API platform in the Middle East — with official Salla, Zid, and Shopify integrations; an Arabic-native AI bot; local 24/7 support; same-timezone account managers; and Gulf-currency billing. WATI/Trengo/Respond.io are global platforms primarily built for the English market, with limited RTL polish and few local integrations.

138 Is LetsBot faster than competitors?

Full setup is under 5 minutes — faster than WATI (20-30 min) or Trengo (45+ min). Average API response time is ~120ms vs Trengo ~250ms and WATI ~300ms. Webhooks arrive within seconds of the source event, with multi-region redundancy for 99.99% uptime.

139 What about pricing?

LetsBot pricing has two parts: a base plan that sets your message volume, team seats and storage, and then the capabilities you actually need — the AI bot, live chat, broadcast campaigns, and Salla/Zid integrations — so you never pay for what you do not use. Every cost is shown together on the packages page before checkout, in Saudi riyals on the Arabic site and in US dollars everywhere else.

140 Is LetsBot officially endorsed by Meta?

Yes — LetsBot is a Meta Business Partner Tier 1 (one of only 13 such partners across the Middle East). That endorsement gives priority on rate limits, early access to beta features, the right to advertise the green badge, and a direct SLA with Meta for any API issues. WATI is Tier 2; Trengo and Respond.io are BSPs without a Tier 1 designation.

141 What languages does LetsBot's bot support?

LetsBot's bot natively understands Modern Standard Arabic plus Saudi, Emirati, Egyptian, Lebanese and Kuwaiti dialects (not machine translation), alongside English, Spanish, Portuguese and other languages, and replies to each customer in their own language. AI Copilot summarises chats in Fusha. Competitors offer translation only, without real Arabic context, which leads to broken replies that frustrate customers.

142 Can I migrate my data from WATI/Trengo to LetsBot?

Yes — the onboarding team will migrate your contacts, tags, tickets, and templates for free within 24-48 hours. All you need: a CSV export from your current platform. We preserve conversation history, assignments, and subscription tier — with zero downtime on your WhatsApp number.

143 How does the ROI calculator work?

Plug in 4 core numbers: average order value, monthly site visits, current conversion rate, and average cart-abandonment rate. The calculator applies the WhatsApp-marketing industry benchmarks (40% abandoned-cart recovery, 25% conversion lift on engaged visitors, 15% AOV uplift) and projects a monthly + annual revenue estimate.

144 Where do the benchmark numbers come from?

The benchmarks are drawn from 270+ Salla, Zid, Shopify, and WooCommerce stores that joined LetsBot over the past 24 months, at daily order volumes ranging from 20 to 2,000. The numbers are conservative — some stores see 70-90% cart recovery (not 40%). The aim is to give you trustworthy figures without overpromising.

145 Do the calculator numbers vary by industry?

The current calculator uses general e-commerce benchmarks. Specific industries (fashion, electronics, FMCG) see stronger results than others (auto, B2B services). We're planning a v2 with industry + geography selectors — if your store is in a specific vertical, ask sales for a customised estimate.

146 Is the projected result guaranteed?

No — no one can guarantee e-commerce results with that precision (store reputation, product quality, audience, seasonality all matter). But stores with a 500+/month baseline who completed a full LetsBot setup within 90 days have averaged 400% to 1,200% ROI over the first year. The calculator is a starting point for the conversation — not a guarantee.

147 When does the ROI start showing?

Week 1: abandoned-cart recovery kicks in immediately (40%+ of carts return). Month 1: AOV uplift and template marketing start performing. Day 90: full impact with Meta tier 4 + a trained AI bot. Year 1: complete ROI with loyalty program + WhatsApp remarketing.

148 Is HubSpot connect free?

HubSpot connect starts with a 14-day free trial, no credit card required. After the trial you pick the plan that fits from the pricing shown above; every plan bundles the HubSpot addon together with your LetsBot plan.

149 Which events are supported?

Supported events today: contact created, contact property changed, deal created, deal stage changed, and ticket created. You pick any of them to trigger a personalized WhatsApp message, and we keep expanding the list.

150 Do I need a WhatsApp Business number?

Yes. You need a WhatsApp Business number connected inside LetsBot to send through the official WhatsApp Business API. Our team helps you connect and verify the number in minutes, and you can start a free trial with no credit card.

151 Can I personalize messages?

Absolutely. You bind messages to HubSpot variables like contact name, deal name and stage, and ticket subject, and choose from rich templates that support text, buttons, lists, and media — in both Arabic and English.

152 Are replies logged in HubSpot?

Yes. When a customer replies on WhatsApp, LetsBot logs the reply as a note on the contact's HubSpot timeline, so the full conversation stays on the customer record and your team can see it directly.

153 How do I start?

Connect HubSpot from the LetsBot panel in one click via OAuth, then pick an event (like contact created) and write your message. Your first WhatsApp message fires in under a minute, with no code.

154 Are live chat replies on official WhatsApp charged after 1 October 2026?

According to Meta's pricing page (checked on 23 September 2026), service messages a business sends on official WhatsApp are charged when delivered from 1 October 2026, with 1,000 free service messages per phone number each month. You pay Meta directly and LetsBot adds no markup on message fees; you can turn on cost controls that show an estimate before you send.

155 Are Zapier messages charged by Meta?

According to Meta's pricing page (checked on 23 September 2026), templates are charged by their category, and service messages are charged from 1 October 2026, with 1,000 free service messages per phone number each month. Every Zapier send response includes a cost estimate, and you can set a daily limit for automated sends that either alerts you or stops sending for the rest of the day.

156 What is the best app to connect a Salla store to WhatsApp in 2026?

Pick an app that connects your store through Meta's official WhatsApp Business API, sends order, shipping and abandoned-cart messages automatically, and brings customer chats into one team inbox. LetsBot is a Meta Business Partner with a direct Salla integration (+$6.70 a month), a 7-day free trial, and Meta message fees with no LetsBot markup.

157 What is the best WhatsApp app for Shopify stores in 2026?

Look for an app that runs on the official WhatsApp Business API, sends order confirmations, shipping updates and abandoned-cart reminders, and gives your team a shared inbox in Arabic and English. LetsBot integrates with Shopify (from $21 a month) and brings WhatsApp, Instagram and Messenger into one inbox, with a 14-day free trial.

158 What is the best WhatsApp plugin for WooCommerce stores in 2026?

The best option connects through the official WhatsApp Business API instead of manual chat links, sends order notifications and abandoned-cart reminders automatically, and lets your team reply from a shared inbox. LetsBot integrates with WooCommerce (+$8.80 a month), is a Meta Business Partner, and offers a 14-day free trial.

159 What is the best platform for WhatsApp bulk messaging in 2026?

Choose a platform that sends through the official WhatsApp Business API with Meta-approved templates to protect your number, shows a cost estimate before sending, and supports scheduling, recurring campaigns, A/B tests and click tracking. In LetsBot bulk campaigns need the Send Bulk add-on (+$24.99 a month, not part of the free trial), and every marketing message is billed at Meta's rate with no markup.

160 What is the best shared WhatsApp inbox for teams in 2026?

The best inbox lets several agents answer the same number with assignment and internal notes, brings WhatsApp, Instagram, Messenger, Telegram and e-mail together, and works in Arabic right-to-left and on mobile. LetsBot Live Chat does this (+$69.99 a month) with mobile and Mac apps and a 14-day free trial.