Frequently asked questions

How To Link API?

Integration is achieved upon subscribing to Letsbot service. You will find a comprehensive guide for API integration through Letsbot settings, allowing you to easily link the system by involving your website's programmer.

Is the Letsbot service documented on the Meta platform?

Yes, the Letsbot service has been documented on the Meta platform.

Is it necessary to verify the account on Meta to use Letsbot services?

No, verifying the account on Meta is not necessary to benefit from all Let's Bot services.

What are the supported languages on the Letsbot platform?

Letsbot supports Arabic and English languages.

Do API messages appear in the WhatsApp application?

Yes, API messages do appear in the WhatsApp application.

How many messages are allowed in the comprehensive package per day?

Up to 5000 messages can be sent daily in the comprehensive package.

Can I use Letsbot service on the WhatsApp application?

Yes, you can use the Letsbot service on both the WhatsApp application and the Letsbot platform.

Is it possible to save customer names within the Letsbot platform?

Yes, customer names can be saved within the Let's Bot platform.

What does the synchronization group mean?

The synchronization group refers to the phone numbers present in the conversations of the WhatsApp application.

Is it possible to send group messages to the synchronization group?

Yes, you can send group messages after exporting the synchronization group to an Excel file and then uploading the file to the Letsbot platform.

Is it necessary for the device to be connected to the internet constantly?

Yes, the device must be connected to the internet constantly.

Is it possible to open another browser and use WhatsApp Web after scanning the Letsbot QR code?

No, you cannot use the Letsbot platform and WhatsApp Web simultaneously.

What is the security level of the Letsbot service?

Our security level is 99.9%.

How long does it take to activate the service after subscribing?

The service will be activated instantly after the subscription process.

Is it possible to use the same number for Let's Bot after unsubscribing for a certain period?

Yes, you can use the same number for Letsbot after unsubscribing for a certain period.

What is your refund policy?

If there is a genuine problem or a definitive reason, the customer may request a refund within 7 days of the subscription date. Please note that money-transfer fees are deducted and borne by the customer.

Is customer support available 24 hours a day?

Our customer support team is available every day from 9:00 AM to 12:00 midnight.

Is there any risk of being banned when using the bot service?

No. There is absolutely no risk of being banned when using this service.

Does the bot service support buttons?

Yes. You can add up to 20 buttons, and each button can branch into another 20 buttons — allowing you to build a fully branched bot.

What is the difference between the official and unofficial bot?

The difference lies in the appearance and the buttons. Official bot: you can add up to 3 buttons only; they appear as buttons on every device, and it also supports interactive lists. Unofficial bot: you can add up to 20 buttons; they appear as numbers on Android devices and as buttons on iPhone, and it does not support lists.

Is there a risk of being banned with the bulk messaging service?

Yes, there is. The bulk messaging service requires careful handling and following certain guidelines to avoid being banned — such as setting a time interval between each message, among others. Feel free to contact us to learn more.

Do you have a mobile app?

Yes. We have a mobile app for the live chat service, available for both iOS and Android devices.

Do you offer an abandoned cart service?

Yes, it is available. You can set up abandoned cart reminders with several options, helping you reach customers who left their carts more effectively. Contact us to learn more.

Is it possible to customise the system and make changes to it?

Yes, customisation is possible. Our platform is fully built as custom software, and we have a dedicated development team that continuously improves it and accommodates new customer requirements — within what is feasible and as quickly as possible.

Is a verification service available for the customer's WhatsApp number?

Yes, the WhatsApp verification service is available, but subject to specific conditions. Contact us to learn more.

How can I connect LetsBot app with my Salla store?

You can connect LetsBot app to your Salla store through the Salla App Store. Select LetsBot app and follow the simple installation steps.

What is the expected sales increase percentage?

Our customers achieve sales increases of up to 40% within the first 3 months of using LetsBot app for cart recovery.

Does the app support Arabic language?

Yes, LetsBot app fully supports Arabic language with the ability to send messages in both Arabic and English.

What is LetsBot?

LetsBot is a comprehensive WhatsApp Business solutions platform that enables you to automate customer service, send notifications, and manage conversations professionally.

How long does it take to set up the system?

LetsBot system can be set up in just 5 minutes, with 24/7 technical support available to help you get started.

Does the bot work 24/7?

Yes, WhatsApp bot works 24/7 throughout the week to provide instant and advanced customer service.

How does the bot handle complex inquiries?

The bot is equipped with advanced AI that can understand complex inquiries and transfer them to the support team when needed.

What payment methods are available?

We accept all major payment methods: credit cards, bank transfers, and electronic payments.

Is technical support available?

Yes, we provide specialized 24/7 technical support in both Arabic and English via WhatsApp and email.

How does LetsBot integrate with my Salla store?

LetsBot integrates seamlessly with your Salla store through our official app in the Salla App Store. Simply install the app, connect your WhatsApp Business API, and configure your automation preferences. The setup process takes less than 15 minutes.

What types of notifications can I send to my Salla customers?

You can send order confirmations, shipping updates, delivery notifications, abandoned cart reminders, review requests, verification codes, and custom promotional messages. All messages are sent via WhatsApp Business API for maximum delivery rates.

Can the AI chatbot handle customer inquiries in Arabic?

Yes! Our AI chatbot is fully trained in Arabic and English, understanding Saudi dialects and e-commerce terminology. It can handle product inquiries, order status questions, return requests, and more - all while maintaining a natural conversation flow.

How effective is abandoned cart recovery for Salla stores?

Our abandoned cart recovery achieves up to 40% recovery rate for Salla stores. We send personalized WhatsApp reminders with product images, discount offers, and direct purchase links, making it easy for customers to complete their orders.

Is there a free trial for Salla store owners?

Yes! We offer a 14-day free trial for all new Salla store owners. You can test all features including AI chatbot, abandoned cart recovery, and automated notifications without any commitment. No credit card required during the trial period.

What support is available for Salla merchants?

We provide dedicated Arabic support for Salla merchants via WhatsApp, email, and phone. Our support team understands the Saudi e-commerce market and can help with setup, optimization, and troubleshooting. Premium plans include priority support with faster response times.

What is WhatsApp Business API?

WhatsApp Business API is an official solution from Meta that allows businesses to integrate WhatsApp messaging into their systems and applications. It enables automated responses, bulk messaging, and integration with CRM systems.

How do I get started with the API?

Getting started is simple: 1) Create an account with LetsBot, 2) Verify your business with Meta, 3) Get your API credentials, 4) Integrate using our documentation, 5) Start sending messages. Our support team is available to help you through each step.

Do I need a Meta Business verified account?

Yes, to use WhatsApp Business API, you need a verified Meta Business account. This ensures security and compliance with WhatsApp policies. We can guide you through the verification process.

What are the message limits?

Message limits depend on your account tier and quality rating. New accounts start with 1,000 messages per day and can scale up to millions based on performance. We help you optimize your messaging to maintain high quality ratings.

Does the API support multimedia messages?

Yes! WhatsApp Business API supports images, videos, documents, audio files, and location sharing. You can send rich media content to enhance customer engagement.

How does pricing work?

Pricing includes two components: 1) LetsBot platform fees based on your plan, 2) Meta conversation charges based on message volume and type. We offer transparent pricing with no hidden fees. Contact us for a customized quote.

What apps are available in the store?

Our store offers a variety of WhatsApp Business integrations including CRM connectors, e-commerce plugins, chatbot templates, and marketing automation tools. All apps are tested and verified for quality.

How do I install an app?

Installing apps is simple: Browse the store, select your desired app, click "Install", follow the setup wizard, and configure your preferences. Most apps can be installed in minutes.

Are the apps free?

We offer both free and premium apps. Free apps provide basic functionality, while premium apps offer advanced features. Each app clearly displays its pricing before installation.

Can I develop my own app for the store?

Yes! We welcome developers to create and publish apps. Visit our Developer Center for API documentation, guidelines, and submission process. Approved apps can be monetized.

What if an app doesn't work properly?

If you experience issues with an app, contact our support team or the app developer directly. We monitor app performance and quality to ensure the best experience for our users.

Can I change my plan later?

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately for upgrades, or at the end of the billing cycle for downgrades. No penalties for plan changes.

What are the message limits for each plan?

Starter Plan: 50,000 messages/month, Professional Plan: 100,000 messages/month, Enterprise Plan: 200,000 messages/month. Additional messages can be purchased as needed. All plans include unlimited team members.

Are there any setup fees?

No! We don't charge any setup fees. You only pay the monthly subscription fee for your chosen plan. We believe in transparent pricing with no hidden costs.

What is your refund policy?

We offer a 14-day money-back guarantee. If you're not satisfied with our service within the first 14 days, contact us for a full refund. No questions asked.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time from your account dashboard. Your service will remain active until the end of the current billing period. No cancellation fees.

Is the AI WhatsApp bot really free?

LetsBot offers a full 14-day free trial — no credit card required. After that, plans start at SAR 93/month including 170k messages.

What's the difference between a regular bot and an AI bot?

A regular bot uses fixed, branching replies. An AI bot understands conversation context, answers open-ended questions, and learns from customer history.

Do I need a new WhatsApp number for the bot?

If you're using the official WhatsApp Business API, a dedicated number is preferred. LetsBot supports both verified and unverified connections, so you can link your existing number.

Does the bot support Arabic and Egyptian dialects?

Yes. The bot is trained on Modern Standard Arabic plus Saudi, Egyptian, Levantine, and Moroccan dialects, and replies in the customer's own dialect.

How long does setup take?

Basic bot setup takes 5 minutes. Connecting Salla or Zid adds 2 minutes. Training on your own content scales with the data volume.

Can the bot drive actual sales?

Yes. Our Saudi customers see up to 40% sales lift within 3 months — the bot answers inquiries, surfaces products, recovers abandoned carts, and confirms orders.

What makes LetsBot different from other platforms?

LetsBot focuses on the MENA market, integrates natively with Salla and Zid, supports local Arabic dialects (KSA/EG/MA), and offers 24/7 Arabic support. Full breakdown in the comparison table above versus the industry baseline.

Can I connect the bot to my Salla store?

Yes. The official LetsBot Salla app supports order notifications, abandoned cart recovery, post-purchase follow-up, and automated product Q&A.

Does it work with Zid too?

Yes — the same features are available on Zid via full API integration.

Is there a daily message cap?

The base plan includes 170k messages/month (~5.6k/day). Higher tiers raise the cap; enterprise plans offer unlimited messaging.

What are the best AI WhatsApp bot prompts?

Short prompts structured as "customer type + product + desired action" perform best. Examples in the "Top 10 Prompts" section above.

Is my data safe?

Yes. LetsBot uses Meta's official WhatsApp Business API, tier-1 hosting, E2E message encryption, and never shares customer data with third parties.

Can the bot hand off to a human agent?

Yes. The Live Chat module hands off when the bot senses the customer needs human intervention, or on explicit customer request.

Is there a mobile app to manage the bot?

Yes. Android and iOS apps are available, with live chat, notifications, and performance analytics.

How do I start the free trial?

Click "Start Free Trial" at the top of the page, connect your WhatsApp number in 5 minutes, and test the bot before committing to a plan.

What exactly is MCP?

Model Context Protocol — an open standard from Anthropic that lets AI clients like ChatGPT or Claude invoke real tools on an external server. LetsBot exposes 20+ tools for reading/sending WhatsApp messages, building reports, analytics, and contact management.

Is MCP genuinely free with an API plan?

Yes. Any customer with an active WhatsApp Business API plan gets the MCP server instantly with no separate bill. The only limit is your existing plan's message cap, applied to the messages MCP actually sends.

What are the official MCP URLs?

The canonical URL is https://letsbot.net/mcp. A legacy URL is also live for backwards compatibility: https://letsbot.net/gpt-mcp. Both run identical code with the same Bearer-token (lb_api_key) auth.

Do I need to be a developer to use MCP?

No. Once you copy the client snippet (Claude/ChatGPT/Cursor/Gemini) from the compatibility section and replace YOUR_LB_API_KEY with your key, your AI tool can talk to LetsBot in plain language — no code required.

Is my WhatsApp data safe when I connect it to ChatGPT?

Yes. Every MCP call validates your account-scoped Bearer token, permissions ride with the key, and conversation data flows over OAuth 2.1 + HTTPS between the AI client and LetsBot. We never share your data with OpenAI, Anthropic, or any third party.

How is MCP different from the WhatsApp Business API itself?

The WhatsApp Business API is Meta's official channel for sending/receiving messages. MCP is a layer on top that lets an AI client talk to that API in plain language, instead of writing curl requests manually. They complement each other.

Does MCP work with Claude Desktop?

Yes — Claude Desktop has first-class MCP support and is the simplest way to start. There's a ready-to-paste snippet in the compatibility section above.

Does it work with Cursor IDE?

Yes. Cursor has built-in MCP configuration under Settings → MCP. Copy the JSON from the Cursor card above and drop in your key.

What tools does your MCP server expose?

20+ tools covering: read conversations, send individual messages, bulk campaigns, contacts and tags, abandoned carts, orders, support-team performance, sentiment analysis, bot control, Meta templates, billing, and webhook logs. Full list in the "Available tools" section.

Can I lock an AI client to read-only and stop it from sending?

Yes. When you generate an API key in the dashboard you pick the scope: read-only or full-access. Use read-only with ChatGPT for reporting workflows, and full-access only when you intend to send campaigns.

Is there a daily cap on MCP calls?

No separate MCP cap. Everything AI invokes counts against your existing plan usage. If your plan includes 170k messages/month, MCP shares that allowance with the rest of the platform.

How do I start today?

Sign up for an API plan via "Start free trial" at the top, generate an API key under Settings, and paste the snippet for your client. Total setup is under 90 seconds and the free trial doesn't require a credit card.

What does the LetsBot WooCommerce plugin do?

The plugin connects your WordPress + WooCommerce store to the LetsBot server. It sends automatic order notifications on WhatsApp, recovers abandoned carts via a smart drip sequence, enables an AI bot that answers product and shipping questions, and powers OTP for login and order confirmation.

Do I need a new WhatsApp number?

A dedicated business number is recommended (the official WhatsApp Business API requires a number not recently used on personal WhatsApp). LetsBot guides you through Meta verification and template management without ever touching the Facebook Business dashboard.

Is the plugin HPOS-compatible (High-Performance Order Storage)?

Yes — the plugin is HPOS-ready and uses the new WooCommerce APIs, so it scales from small stores to large ones (hundreds of thousands of orders) without performance issues.

Does the bot speak Arabic and English?

Yes — the bot is trained on Modern Standard Arabic plus Saudi, Egyptian, Levantine, and Moroccan dialects, alongside English. It auto-detects the customer's language and replies in the same language and dialect.

What cart recovery rate should I expect?

On WooCommerce stores, LetsBot averages 25–35% abandoned-cart recovery vs 5–10% for traditional email. The secret is the timing (2h → 24h → 48h) and a direct-to-checkout link.

Does it work with WooCommerce Subscriptions?

Yes — the plugin supports subscription notifications: successful renewal, failed payment, cancellation, refund. You can also use bulk campaigns to target subscribers by tier.

Can I send custom message templates?

Yes. LetsBot submits templates to Meta on your behalf — you draft the template in Arabic or English, define variables (customer name, order ID, tracking link), and we submit. Approval usually takes < 24 hours.

Is there a daily message cap?

The base plan includes 170k messages/month (~5.6k/day). Higher tiers raise the cap; enterprise plans offer unlimited messaging on the official WhatsApp Business API.

Is there a free trial?

Yes — a 14-day free trial with no credit card. You can test every feature (notifications, cart recovery, AI bot, campaigns) before any subscription. Initial setup is 5 minutes.

Is my data and my customer data safe?

Yes. LetsBot uses Meta's official WhatsApp Business API, tier-1 hosting, and E2E message encryption. Your WooCommerce data stays on your WordPress install — LetsBot only reads the notification triggers and never stores your product or order database off-platform.

How do I connect my Shopify store to WhatsApp?

Install the LetsBot app from the Shopify App Store, then connect your official WhatsApp Business number from the LetsBot dashboard. Order notifications, the AI bot, and campaigns activate in minutes — no code. Start a 14-day free trial, no credit card.

Do I need the WhatsApp Business API to connect Shopify?

Yes. Automated notifications, the bot, and campaigns run on the official Meta-approved WhatsApp Business API. LetsBot is an official Meta Business Partner and provisions your number and API access inside the plan — you never deal with Meta directly.

Does it send order notifications automatically?

Yes. Every Shopify event (new order, confirmation, shipping, delivery, refund) fires a Meta-approved WhatsApp template the moment it happens — your customer gets a message they actually read instead of an ignored email.

Does it support abandoned-cart recovery?

Yes. Multi-stage reminder sequences with custom delays and minimum-cart gating, with the Shopify checkout link inside the WhatsApp message itself — lifting cart recovery by up to 40%.

Does it support cash-on-delivery (COD) order confirmation?

Yes. It sends an automatic WhatsApp confirmation for every COD order before fulfillment, so the customer confirms or cancels in one tap — cutting fake orders and return-to-origin shipping. A core feature for Middle East stores.

Is the app official and approved by Meta and Shopify?

Yes. LetsBot is an official Meta Business Partner for the WhatsApp Business API, and the app is published on the Shopify App Store. Zero ban risk, approved templates, and Meta-grade delivery reporting.

Does it work in Arabic with RTL?

Yes. LetsBot is the first Shopify app with first-class Arabic and RTL support. The bot understands Arabic and English and replies in the customer's language, and every template renders correctly right-to-left.

Can I push Shopify products to WhatsApp Catalogue?

Yes — catalogue sync is available on the Scale plan. Every Shopify product is auto-pushed to your WhatsApp Business catalogue, so customers browse products, images, and prices and start an order inside the chat.

Is there a message cap?

Every plan has a cap: Free 500/mo, Starter 5,000/mo, Growth 25,000/mo, Scale 100,000/mo. If you hit the cap, the app pauses automated sends and notifies you. You can upgrade plans from inside Shopify Admin.

Is the app Shopify Plus compatible?

Yes — every plan runs on the same Shopify Plus API surface. Plus stores additionally benefit from multi-store webhooks and the Scale plan's advanced SLA (15-min response).

How do I start?

Click "Install" on LetsBot's Shopify App Store listing, accept the OAuth permissions, link your WhatsApp number in the LetsBot dashboard (5 minutes), and enable notifications. Total: under a minute to install + 5 minutes for full setup.

Is my data and my customer data safe?

Yes. LetsBot uses Meta's official WhatsApp Business API, tier-1 hosting, E2E message encryption, and secure OAuth 2.0 for Shopify. Your Shopify data stays on your store — LetsBot only reads webhook events. We never share customer data with OpenAI or any third party.

What is the LetsBot WhatsApp Business platform?

The LetsBot platform is a complete WhatsApp Business management solution that lets you receive and reply to customer conversations, add a multi-agent support team, run an AI bot, and send bulk messages — all from a single dashboard. Because LetsBot is an official Meta Business Partner, the platform runs on the official WhatsApp Business API.

Can multiple agents use the same WhatsApp number?

Yes. The platform lets your entire team work on a single WhatsApp number at the same time, with conversations routed and assigned to each agent — no need to share a phone between them.

Do I need technical experience to use the platform?

No. The LetsBot dashboard is built to be easy to use with a full Arabic interface. You can set up your account and start receiving conversations within minutes, and 24/7 Arabic technical support is available to help with any step.

Does the platform integrate with my online store?

Yes. The LetsBot platform integrates with Salla, Zid and WooCommerce, plus Zapier and a developer API, so your store orders and customer data connect to WhatsApp conversations automatically.

Does the AI bot work in Arabic?

Yes. The LetsBot AI bot understands Arabic dialects and replies to your customers naturally around the clock, and it can escalate a conversation to a human agent whenever needed.

How do I start using the LetsBot platform?

Check the availability of your subdomain, choose the plan that fits your business size, then connect your WhatsApp Business number. Our team assists with every setup step, and you can start a trial with no credit card required.

How quickly can I get started with WhatsApp Business API?

You can get started within 24-48 hours. Our team helps you set up your WhatsApp Business API account, verify your business profile, and configure your first chatbot.

Do I need technical knowledge to use your platform?

No technical knowledge is required. The platform is built to be user-friendly with a drag-and-drop chatbot builder, ready-made templates, and comprehensive documentation.

What kind of support do you provide?

We provide 24/7 WhatsApp support, email support with a 2-hour response time during business hours, documentation, video tutorials, and dedicated account managers for enterprise clients.

Can I integrate with my existing systems?

Yes. The platform offers robust API integrations with CRM systems, e-commerce platforms, help-desk software and custom applications through webhooks and RESTful APIs.

Is there a free trial available?

Yes, we offer a 14-day free trial with no credit card required. You can explore all features during the trial period.

Do I need coding skills to use LetsBot on Zapier?

No. Zapier is a fully no-code platform — pick a trigger, pick an action, hit publish. Every LetsBot integration averages five minutes from setup to fully-automated production use, no engineering required.

How many apps can I connect to WhatsApp via Zapier?

The Zapier app directory currently lists 7000+ ready-to-wire apps: spreadsheets (Google Sheets, Airtable), CRMs (HubSpot, Salesforce, Bitrix), payments (Stripe, MyFatoorah, Tap), scheduling (Calendly, Cal.com), team chat (Slack, Teams, Discord), and storefronts (Salla, Zid, Shopify, WooCommerce). Anything on the directory can talk to your LetsBot WhatsApp.

What's the difference between LetsBot's native Salla integration and connecting Salla via Zapier?

The native Salla → LetsBot integration covers the core order events (new order, abandoned cart, shipping status updates) at peak performance via direct webhooks. Zapier expands the surface — it lets Salla events trigger anything OUTSIDE LetsBot too (e.g. new Salla order → append row to Google Sheets → ping Slack → reply on WhatsApp). The two are complementary, not competitive.

Does the 14-day LetsBot free trial include the Zapier addon?

Yes. Your free trial unlocks every core feature including the Zapier addon. No credit card needed to start — connect your Zapier account and launch your first Zap in under five minutes. The addon activates from the packages page inside the LetsBot dashboard.

Which LetsBot triggers and actions are exposed to Zapier?

Triggers: new WhatsApp message received, new order from Salla/Zid/WooCommerce, new contact created, lead captured from Meta Ads, bot conversation completed, WhatsApp call received/missed, campaign finished, keyword matched. Actions: send a text message, send an official notification template, send image/video/file, create or update a contact, notify a specific phone, send a saved quick reply, AI-summarise a conversation, AI translate / sentiment / suggest reply.

Are the messages sent on official WhatsApp?

Yes. LetsBot is an official Meta Business Partner and runs on the official WhatsApp Business API. Every message ships from your verified business number, with the official green badge if you've applied for one, under Meta's quality and compliance policies.

What happens if a Zap fails during peak hours?

Zapier keeps detailed logs of every Zap run and any failed attempts, and you can replay any failed run with one click. LetsBot in turn records every undeliverable message with the failure reason (rate limit, quality state, unverified phone). Together the two give you a clear path from detection to fix in under five minutes.

How do I handle rate limits between Zapier and WhatsApp?

Every LetsBot plan ships with tiered WhatsApp limits (from 250 recipients/day at Tier 1 up to 1M+ at Tier 4). Zapier respects those limits automatically through smart back-off + retry. For very large volumes (broadcast campaigns over ~50,000 messages), use LetsBot's built-in Bulk Messaging directly — it's optimised for that scale.

What's the difference between LetsBot Bulk Messaging and other mass-sender tools?

LetsBot uses the official Meta WhatsApp Business API — not cracked Web/Mobile clients like grey-market mass senders, which get banned within days. Every campaign goes through Meta's quality review, ships from an approved template, and is smart-throttled across batches to protect your number's long-term quality rating.

How many bulk messages can I send per month?

It depends on your Meta tier + your plan cap. Tier 1: 250 recipients/day. Tier 2: 1,000. Tier 3: 10,000. Tier 4: 100,000. Tier Unlimited: open. LetsBot helps you climb tiers automatically by enforcing message quality and intelligent send distribution — most customers reach Tier 4 within 30-60 days.

Can I send marketing messages without official templates?

No — marketing messages on the official WhatsApp API must use Meta-approved marketing templates (review usually 24 hours). Service / utility / transactional messages can ship via utility templates without prior approval. LetsBot ships ready-made templates + suggests wording that's more likely to be approved.

Do you support audience targeting before sending?

Yes. Target by tags, plan tier, last-purchase date, engagement flag, or CSV upload with advanced filters. Customers who replied "unsubscribe" are auto-excluded — LetsBot keeps a central opt-out list that respects the Saudi regulation and WhatsApp policy.

How do you track bulk-campaign success?

Every campaign emits a live report: sent, delivered, read, replied, unsubscribed. We compute CTR + conversion (when a UTM link ships). Reports export to CSV and integrate with Google Analytics.

Can I send images and attachments in bulk campaigns?

Yes. Every template supports a header image / video / document. Images must be < 5 MB, video < 16 MB, PDF < 100 MB. LetsBot picks the right multimedia template automatically based on your message content — image templates get 3× the engagement of text-only.

Does LetsBot Live Chat support multiple agents?

Yes. The whole team works on one shared inbox, with auto-routing (round-robin or skill-based) plus manual handover between agents. Each agent sees only their assigned chats, with internal notes, tags, and customer data pulled from the CRM.

Do you have a mobile app for agents?

Yes — official Android + iOS app on Google Play and the App Store. Agents reply to customers from anywhere with instant push notifications, quick-reply buttons, camera image send, and voice notes — just like regular WhatsApp, but inside the team-managed inbox.

Can the bot collaborate smoothly with human agents?

Yes — this is the core "AI-assisted live chat" pattern in LetsBot. The bot answers FAQs, hands off to a human when a topic is complex, and the agent picks up without breaking context. AI Copilot also suggests replies, summarises conversations, and runs sentiment analysis for the agent on the fly.

How does the system handle peak hours?

A single Live Chat agent can handle 15-20 concurrent chats with quick replies + AI Copilot. The system auto-distributes load, prioritises customers (high-value, returning, frustrated), and triggers auto-replies for off-hours. Stores doing 1000+ conversations/day run comfortably on 3-5 agents.

Can I link Live Chat with my CRM / help desk?

Yes. Direct integrations with HubSpot, Salesforce, Zendesk, Freshdesk, Bitrix, plus Zapier for any other system. Each chat creates a ticket in the external system with the full transcript + tags. LetsBot updates the CRM contact whenever a new chat starts.

Are chats stored and searchable?

Yes. Every chat is stored encrypted in your store's DB with the full transcript, tags, assignment history, and response-time analytics. Smart inbox search by keywords, tag, time range, or chat status (open / closed / snoozed). Data is retained for life on the Scale plan.

How is LetsBot different from WATI, Trengo, and Respond.io?

LetsBot is the first Arabic-first WhatsApp Business API platform in the Middle East — with official Salla, Zid, and Shopify integrations; an Arabic-native AI bot; local 24/7 support; same-timezone account managers; and Gulf-currency billing. WATI/Trengo/Respond.io are global platforms primarily built for the English market, with limited RTL polish and few local integrations.

Is LetsBot faster than competitors?

Full setup is under 5 minutes — faster than WATI (20-30 min) or Trengo (45+ min). Average API response time is ~120ms vs Trengo ~250ms and WATI ~300ms. Webhooks arrive within seconds of the source event, with multi-region redundancy for 99.99% uptime.

What about pricing?

LetsBot Starter is $29/month vs WATI's $39/month. Growth is $79/month vs WATI's $99/month. Full picture: LetsBot bundles the AI bot, Salla/Zid integrations, broadcast campaigns, and live chat into the plan with no surcharges, while WATI bills the bot separately (+$49/month) and has limited local integrations.

Is LetsBot officially endorsed by Meta?

Yes — LetsBot is a Meta Business Partner Tier 1 (one of only 13 such partners across the Middle East). That endorsement gives priority on rate limits, early access to beta features, the right to advertise the green badge, and a direct SLA with Meta for any API issues. WATI is Tier 2; Trengo and Respond.io are BSPs without a Tier 1 designation.

What languages does LetsBot's bot support?

LetsBot's bot is natively bilingual Arabic + English (not machine-translated). It understands Saudi, Emirati, Egyptian, Lebanese, and Kuwaiti dialects. AI Copilot summarises chats in Fusha. Competitors offer translation only, without real Arabic context — which leads to "broken" replies that frustrate customers.

Can I migrate my data from WATI/Trengo to LetsBot?

Yes — the onboarding team will migrate your contacts, tags, tickets, and templates for free within 24-48 hours. All you need: a CSV export from your current platform. We preserve conversation history, assignments, and subscription tier — with zero downtime on your WhatsApp number.

How does the ROI calculator work?

Plug in 4 core numbers: average order value, monthly site visits, current conversion rate, and average cart-abandonment rate. The calculator applies the WhatsApp-marketing industry benchmarks (40% abandoned-cart recovery, 25% conversion lift on engaged visitors, 15% AOV uplift) and projects a monthly + annual revenue estimate.

Where do the benchmark numbers come from?

The benchmarks are drawn from 270+ Salla, Zid, Shopify, and WooCommerce stores that joined LetsBot over the past 24 months, at daily order volumes ranging from 20 to 2,000. The numbers are conservative — some stores see 70-90% cart recovery (not 40%). The aim is to give you trustworthy figures without overpromising.

Do the calculator numbers vary by industry?

The current calculator uses general e-commerce benchmarks. Specific industries (fashion, electronics, FMCG) see stronger results than others (auto, B2B services). We're planning a v2 with industry + geography selectors — if your store is in a specific vertical, ask sales for a customised estimate.

Is the projected result guaranteed?

No — no one can guarantee e-commerce results with that precision (store reputation, product quality, audience, seasonality all matter). But stores with a 500+/month baseline who completed a full LetsBot setup within 90 days have averaged 400% to 1,200% ROI over the first year. The calculator is a starting point for the conversation — not a guarantee.

When does the ROI start showing?

Week 1: abandoned-cart recovery kicks in immediately (40%+ of carts return). Month 1: AOV uplift and template marketing start performing. Day 90: full impact with Meta tier 4 + a trained AI bot. Year 1: complete ROI with loyalty program + WhatsApp remarketing.

Is HubSpot connect free?

Yes. HubSpot connect is completely free for every LetsBot customer during the launch period, until the app is officially listed on the HubSpot Marketplace. After listing it becomes a paid add-on at $15/month (or $150/year).

Which events are supported?

Supported events today: contact created, deal created, deal stage changed, and ticket created. You pick any of them to trigger a personalized WhatsApp message, and we keep expanding the list.

Do I need a WhatsApp Business number?

Yes. You need a WhatsApp Business number connected inside LetsBot to send through the official WhatsApp Business API. Our team helps you connect and verify the number in minutes, and you can start a free trial with no credit card.

Can I personalize messages?

Absolutely. You bind messages to HubSpot variables like contact name, deal name and stage, and ticket subject, and choose from rich templates that support text, buttons, lists, and media — in both Arabic and English.

Are replies logged in HubSpot?

Yes. When a customer replies on WhatsApp, LetsBot logs the reply as a note on the contact's HubSpot timeline, so the full conversation stays on the customer record and your team can see it directly.

How do I start?

Connect HubSpot from the LetsBot panel in one click via OAuth, then pick an event (like contact created) and write your message. Your first WhatsApp message fires in under a minute, with no code.