Help Center

Frequently Asked Questions

Find instant answers to your questions about WhatsApp Business API services and LetsBot platform

56+

Questions and Answers

24/7

Technical Support

<2h

Average Response

Integration is achieved upon subscribing to Letsbot service. You will find a comprehensive guide for API integration through Letsbot settings, allowing you to easily link the system by involving your website's programmer.
Yes, the Letsbot service has been documented on the Meta platform.
No, verifying the account on Meta is not necessary to benefit from all Let's Bot services.
Letsbot supports Arabic and English languages.
Yes, API messages do appear in the WhatsApp application.
Up to 5000 messages can be sent daily in the comprehensive package.
Yes, you can use the Letsbot service on both the WhatsApp application and the Letsbot platform.
Yes, customer names can be saved within the Let's Bot platform.
The synchronization group refers to the phone numbers present in the conversations of the WhatsApp application.
Yes, you can send group messages after exporting the synchronization group to an Excel file and then uploading the file to the Letsbot platform.
Yes, the device must be connected to the internet constantly.
No, you cannot use the Letsbot platform and WhatsApp Web simultaneously.
Our security level is 99.9%.
The service will be activated instantly after the subscription process.
Yes, you can use the same number for Letsbot after unsubscribing for a certain period.
في حالة وجود مشكلة او سبب قطعي يمكن للعميل استرداد امواله خلال ٧ ايام من تاريخ الاشتراك مع إعتبار انه سيتم خصم مصاريف التحويل من طرف العميل
خدمة العملاء لدينا تعمل علي مدار اليوم من الساعة ٩ صباحا الي ١٢ صباحا
لا ، لا يتم التعرض نهائيا للحظر من خلال هذه الخدمة
نعم يوجد ازرار بحيث يمكن اضافة الي حد ٢٠ زر و كل زر يمكن اضافة ٢٠ زر من خلاله أيضا لعمل بوت متفرع
الفرق في الشكل و الازرار البوت الرسمي : يمكن اضافة ٣ ازرار فقط وتظهر علي جميع الاجهزة علي شكل ازرار و ايضا يقوم بدعم القوائم البوت الغير رسمي : يمكن اضافة الي حد ٢٠ زر و يظهر للاجهزة الاندرويد على شكل أرقام و الايفون علي شكل ازرار ولا يدعم القوائم
نعم يوجد ، خدمة الارسال الجماعي تحتاج لتعامل خاص واتباع بعض التعليمات لتجنب الحظر مثل تحديد وقت بين كل رسالة والاخري وغيرها ... يمكنك التواصل معنا لمعرفة المزيد
نعم يوجد تطبيق لخدمة المحادثة المباشرة ومتوفر لأجهزة IOS & Android
نعم متاحة لدينا ويمكنك عمل تذكيرات السلات المتروكة باكثر من خيار مما يساعدك علي التواصل مع تاركي السلة بشكل افضل يمكنك معرفة المزيد بالتواصل معنا ...
نعم هناك امكانية للتطوير حيث ان موقعنا تم عمله بشكل كامل ك برمجة خاصة ويوجد لدينا فريق من المطورين يعمل علي تطويره بشكل مستمر وموافاة متطلبات العملاء الجدد في حدود ما يمكن تنفيذه وفي اسرع وقت
نعم خدمة التوثيق متاحة لدينا ولكن بشروط محددة يمكنك التواصل معنا لمعرفة المزيد ...
You can connect LetsBot app to your Salla store through the Salla App Store. Select LetsBot app and follow the simple installation steps.
Our customers achieve sales increases of up to 40% within the first 3 months of using LetsBot app for cart recovery.
Yes, LetsBot app fully supports Arabic language with the ability to send messages in both Arabic and English.
LetsBot is a comprehensive WhatsApp Business solutions platform that enables you to automate customer service, send notifications, and manage conversations professionally.
LetsBot system can be set up in just 5 minutes, with 24/7 technical support available to help you get started.
Yes, WhatsApp bot works 24/7 throughout the week to provide instant and advanced customer service.
The bot is equipped with advanced AI that can understand complex inquiries and transfer them to the support team when needed.
We accept all major payment methods: credit cards, bank transfers, and electronic payments.
Yes, we provide specialized 24/7 technical support in both Arabic and English via WhatsApp and email.
LetsBot integrates seamlessly with your Salla store through our official app in the Salla App Store. Simply install the app, connect your WhatsApp Business API, and configure your automation preferences. The setup process takes less than 15 minutes.
You can send order confirmations, shipping updates, delivery notifications, abandoned cart reminders, review requests, verification codes, and custom promotional messages. All messages are sent via WhatsApp Business API for maximum delivery rates.
Yes! Our AI chatbot is fully trained in Arabic and English, understanding Saudi dialects and e-commerce terminology. It can handle product inquiries, order status questions, return requests, and more - all while maintaining a natural conversation flow.
Our abandoned cart recovery achieves up to 40% recovery rate for Salla stores. We send personalized WhatsApp reminders with product images, discount offers, and direct purchase links, making it easy for customers to complete their orders.
Yes! We offer a 3-day free trial for all new Salla store owners. You can test all features including AI chatbot, abandoned cart recovery, and automated notifications without any commitment. No credit card required during the trial period.
We provide dedicated Arabic support for Salla merchants via WhatsApp, email, and phone. Our support team understands the Saudi e-commerce market and can help with setup, optimization, and troubleshooting. Premium plans include priority support with faster response times.
WhatsApp Business API is an official solution from Meta that allows businesses to integrate WhatsApp messaging into their systems and applications. It enables automated responses, bulk messaging, and integration with CRM systems.
Getting started is simple: 1) Create an account with LetsBot, 2) Verify your business with Meta, 3) Get your API credentials, 4) Integrate using our documentation, 5) Start sending messages. Our support team is available to help you through each step.
Yes, to use WhatsApp Business API, you need a verified Meta Business account. This ensures security and compliance with WhatsApp policies. We can guide you through the verification process.
Message limits depend on your account tier and quality rating. New accounts start with 1,000 messages per day and can scale up to millions based on performance. We help you optimize your messaging to maintain high quality ratings.
Yes! WhatsApp Business API supports images, videos, documents, audio files, and location sharing. You can send rich media content to enhance customer engagement.
Pricing includes two components: 1) LetsBot platform fees based on your plan, 2) Meta conversation charges based on message volume and type. We offer transparent pricing with no hidden fees. Contact us for a customized quote.
Our store offers a variety of WhatsApp Business integrations including CRM connectors, e-commerce plugins, chatbot templates, and marketing automation tools. All apps are tested and verified for quality.
Installing apps is simple: Browse the store, select your desired app, click "Install", follow the setup wizard, and configure your preferences. Most apps can be installed in minutes.
We offer both free and premium apps. Free apps provide basic functionality, while premium apps offer advanced features. Each app clearly displays its pricing before installation.
Yes! We welcome developers to create and publish apps. Visit our Developer Center for API documentation, guidelines, and submission process. Approved apps can be monetized.
If you experience issues with an app, contact our support team or the app developer directly. We monitor app performance and quality to ensure the best experience for our users.
Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately for upgrades, or at the end of the billing cycle for downgrades. No penalties for plan changes.
Starter Plan: 50,000 messages/month, Professional Plan: 100,000 messages/month, Enterprise Plan: 200,000 messages/month. Additional messages can be purchased as needed. All plans include unlimited team members.
No! We don't charge any setup fees. You only pay the monthly subscription fee for your chosen plan. We believe in transparent pricing with no hidden costs.
We offer a 14-day money-back guarantee. If you're not satisfied with our service within the first 14 days, contact us for a full refund. No questions asked.
Yes, you can cancel your subscription at any time from your account dashboard. Your service will remain active until the end of the current billing period. No cancellation fees.

Didn't find what you're looking for?

Our technical support team is available 24/7 to help you