Terms & Conditions

These Terms & Conditions ("Terms") apply to every subscriber to the LetsBot service and its website. The service is provided by BOT FOR DIGITAL SOLUTIONS LIMITED, a company registered in England and Wales under company number 15477940, with its registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom, trading as LetsBot ("LetsBot" or "the service provider"). Using the service means agreeing to these Terms and to any future amendments made under the Amendment clause. Please read these Terms in full before subscribing to the LetsBot service or any part of it. If you do not agree to all of these Terms, or to any updated version of them, you must not use the service or any part of it. The English version of these Terms governs; the Arabic version is provided for convenience.

It starts from acknowledging the content of this agreement and remains in effect as long as the subscriber is committed to paying the subscription fees mentioned on the platform. In case of violation of the terms of this agreement, the service provider has the right to cancel the subscription and delete the subscriber's data as mentioned in Article 8.

The service or optional paid services such as reservation system, rating, setup, training or any services require the subscriber to enter the platform and choose 'subscribe' or 'add'. If they do so, the subscriber agrees to pay the service provider the fees mentioned for that service monthly or annually as indicated in the service description. Service fees will be deducted in advance on the day of subscription or upgrade to cover the use of the service for the specified period and no compensation is provided for the remaining period unless stated in the service description.

Unless the subscriber notifies the service provider through the platform before the end of the effective subscription period of their desire to cancel the subscription or upgrade, the subscription will renew automatically with its current features and authorizes the service provider to collect subscription fees whether monthly or annually as indicated in the service description using credit cards or any payment method registered by the subscriber with the service provider. The subscriber can modify subscription features through the platform.

The subscriber must take security precautions to prevent access to the service by unauthorized persons. This includes not sharing the access link and usernames and passwords with anyone, as the service provider does not guarantee any damage due to the subscriber's failure to take necessary precautions to protect their login information. The subscriber must not attempt unauthorized access to the platform, or copy, modify or leak platform data, change its designs, damage it, modify it, occupy its address, obstruct access to the platform, disrupt it or disable it.

During the subscription period, the service provider will provide technical support to the subscriber as outlined in this clause during the working hours announced on the platform and as the service provider deems appropriate. Support includes: (1) Phone or email messages to help the subscriber understand the problem and help them solve it. (2) Making updates, improvements or other changes related to the service without additional costs to the subscriber.

(1) The Privacy Policy, the Data Processing Agreement and the Service Level Agreement published on letsbot.net form part of these Terms. Where they differ from these Terms, they prevail on the matters they cover. (2) Availability, scheduled maintenance and service credits for paid plans are governed by the Service Level Agreement; service credits are the sole remedy for missing its uptime target. (3) Each party's total liability under or in connection with these Terms is limited to the fees the subscriber paid to LetsBot in the 12 months before the event giving rise to the claim. This limit does not apply to the subscriber's obligation to pay fees, to liability that cannot be limited by law, or to liability towards data subjects under the Data Processing Agreement and the transfer clauses it incorporates. Where this clause and the Disclaimer clause differ, this clause prevails. (4) These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. This does not remove any mandatory protection the law of the subscriber's country gives them, and each set of transfer clauses in the Data Processing Agreement is governed by the law it specifies.

(1) If the subscriber stops using the service, at their request or because the subscription fee was not paid, LetsBot may stop the subscriber from using the service. The subscriber can still export their data for 30 days after the service ends. (2) LetsBot keeps an ended workspace for up to 365 days so that the subscriber can come back; a workspace that is not used for a while is moved to an archived copy. After that period the workspace, including its archived copy, is deleted, and its data cannot be recovered if the subscriber subscribes again. (3) The account owner can delete the whole workspace, or any single conversation, from the panel at any time, with or without a paid subscription; giving a reason is optional. When a workspace is deleted, its data is removed from LetsBot's live systems within 30 days, and copies in backups expire within a further 30 days. LetsBot keeps only what the law requires it to keep, such as invoices. (4) The Privacy Policy and the Data Processing Agreement set out the full retention periods and how deletion works.

The service provider respects intellectual property rights and requests the subscriber to observe those rights. If it becomes apparent to the subscriber that there is content related to them that violates intellectual property laws, they can send a notice to the service provider and the service provider will respond by removing the content or any link leading to it within the platform. This agreement does not transfer any intellectual property rights related to the service provider, the service, or any third party from the service provider to the subscriber, as the service provider retains its rights to them. 'letsbot.net' including logos, graphics, and trademarks used in the service are registered to the service provider or other parties. The subscriber's use of the service does not give them the right or license to reproduce or use any of the service provider's trademarks.

The service is provided 'as is' and the service provider does not provide any express or implied warranties for the performance resulting from using the service or website, including but not limited to, temporary or permanent blocking of the subscriber's account by WhatsApp, quality, suitability for any specific purpose, integration, non-penetration, or data loss. The service provider is also not responsible for any loss or damage to the subscriber or any third party caused by the service or platform under this agreement or any direct, indirect, special, incidental or consequential damages whether based on this agreement or any other legal theory arising from the use of the service or platform or working under this agreement.

The subscriber agrees not to harm the service provider, its property, contractors, directors, employees, representatives and agents, and bears all costs of claims and expenses incurred in case of proven damage and breach of agreement, including attorney fees.

This agreement is exclusive to the subscriber and they must not assign or transfer any rights or obligations under this agreement to any third party.

The service provider has the right, as it deems appropriate, to modify or replace any part of this agreement. The responsibility lies with the subscriber to review any updates to this agreement periodically, as the service provider will publish and announce changes on the platform and on the email registered by the subscriber. The subscriber's continued access to the platform or use of the service represents implicit agreement to the amendments. The service provider may in the future add some additional features and capabilities to the platform or the service itself, such as new functions, tools, content or reports. All these features and capabilities are subject to the terms and conditions contained in this agreement.

If the subscriber wishes to stop the service, they can do so simply by not paying subscription fees or by directly notifying the service provider through the platform. In this case, the subscriber's data will be deleted as stipulated in Article 8. The service provider also has the right to notify the subscriber of service termination and give them a ten (10) day period to copy their data without stating reasons. All contract materials that continue due to their nature remain in effect after the termination of the agreement, including but not limited to compensations, warranties and disclaimers.

Regarding the service, the service provider is keen to respect the subscriber's privacy and all their data entered while using the service and not to access their account or view it or copy the data they entered except upon their request for the purpose of facilitating their work or training them or as mentioned in this agreement. Regarding the platform, the service provider collects data that does not identify the subscriber and that internet browsers usually send such as browser type, preferred language, operating system type, and time and date of request for the purpose of knowing how subscribers interact with the platform or visitors with the website in addition to publishing general summarized statistics about usage that are not linked to anyone specifically.

By accepting these Terms the subscriber also accepts LetsBot's Data Processing Agreement, published at letsbot.net/en/dpa.html, including the transfer clauses it incorporates by reference: the EU Standard Contractual Clauses with the UK Addendum, the standard contractual clauses of the Saudi Data and AI Authority (SDAIA), and the standard contractual clauses of Brazil's ANPD (Resolution CD/ANPD No. 19/2024). They apply from acceptance, without a signature. A copy countersigned by LetsBot is available on request at support@letsbot.net.

Effective 13 October 2026; also published as the Refund & Cancellation Policy at letsbot.net/en/refund-policy.html. (1) The subscriber may ask for a full refund of their first payment to LetsBot, where that payment is for a monthly subscription, within 14 days of the date of that payment, for any reason. This period is longer than the statutory cooling-off period in many countries. (2) Annual subscriptions and other subscriptions paid in advance for more than one month are not refundable: their lower price is given in return for committing to the whole period. Where a problem caused by LetsBot affects such a subscription, LetsBot compensates with extra service days. An order is treated as prepaid when any paid item in it covers more than one month, even if its other items are monthly; no part of such an order is refundable under paragraph (1). (3) Renewal payments, and a first monthly payment after 14 days, are not refundable, except where the problem was caused by LetsBot, for example where the service or a paid feature did not work as described and LetsBot could not fix it within a reasonable time; in that case LetsBot may refund the payment in full or in part, at its discretion. In any other case LetsBot may, at its discretion, offer a change of plan or extra service days instead. Downtime is compensated under the Service Level Agreement (clause 7(2)), not under this clause. (4) The subscriber may turn off automatic renewal at any time from the Subscription page of the control panel, or by contacting LetsBot. The service stays active until the end of the paid period, and no further charge is made. (5) Requests are made with the «Request cancellation / refund» button on the Subscription page of the control panel, by email to support@letsbot.net, or on WhatsApp at +201221349606. The button is not shown for annual and other prepaid subscriptions; a subscriber on such a subscription who has a problem emails support@letsbot.net, and LetsBot fixes it and compensates the affected days. A request made with the button receives a reference number on screen at once. LetsBot aims to decide and reply to every request by email or WhatsApp within 24 hours. An approved refund is returned to the original payment method; the bank or card issuer may take up to 10 business days to show it. (6) LetsBot cannot refund: (a) WhatsApp message fees charged by Meta, which are paid to Meta; (b) a subscription bought through a marketplace (Zid, Salla or Shopify), which is billed by that marketplace and refunded through it under its own policy. (7) Before disputing a charge with a bank, the subscriber is asked to contact LetsBot first; a chargeback opened while a request with LetsBot is open may delay it. (8) This clause prevails over clause 3 (Payment and Renewal) where they differ, and does not limit any right the subscriber has under laws that cannot be excluded.