The Difference Between 🤖Lets Bot and WhatsApp: Why Lets Bot is the Best Choice for Businesses?
1) Live Chat ✅
WhatsApp: - Used by individuals for daily conversations, it doesn't offer an effective way to manage multiple employees through a single number. - It doesn't provide tools for employee management or assigning specific roles in conversations.
🤖Lets Bot: - It unifies company communication channels, allowing a large number of employees to respond through a single WhatsApp number. - Each employee can have a dedicated account to see who responded to a conversation; the name is not visible to the customer but is visible to management. - Employee permissions can be controlled so that an employee only sees conversations they supervise. Message deletion can also be controlled.
2) Categorization 📱
WhatsApp: - It doesn't offer the ability to categorize conversations based on business needs, even in a business account, nor does it provide a search feature using categories.
🤖Lets Bot: - Multiple categories can be applied to a single conversation, making it easier to reach customers interested in specific products. - It allows filtering and searching for customers using categories.
3) Notes 📒
WhatsApp: - It does not allow adding internal notes for the team.
🤖Lets Bot: - It allows employees to add notes that customers don't see, facilitating and speeding up communication within the team. - The team can conduct an internal chat while talking to the customer without the customer being aware.
4) Quick Replies 🔝
WhatsApp: - It doesn't provide tools for adding custom quick replies for frequent use.
🤖Lets Bot: - It allows adding an unlimited number of quick replies to respond to customers with formatted messages quickly, without needing to type them every time.
5) Pinning Conversations 📌
WhatsApp: - It allows pinning only 3 conversations.
🤖Lets Bot: - It allows pinning an unlimited number of important conversations.
6) Sending Messages to Unsaved Numbers 📨
WhatsApp: - The number must be saved first before sending messages.
🤖Lets Bot: - Messages can be sent without needing to save the number or re-send. Support for Diverse Message Types WhatsApp: - Supports sending and receiving texts, images, and videos, but does not support certain business-specific message types. 🤖Lets Bot: - Supports sending and receiving all message types, including interactive and business-specific messages.
7) Interactive Bot 🤖
WhatsApp: - It does not support creating an interactive bot to answer frequently asked questions 24/7.
🤖Lets Bot: - It allows 24/7 customer support using an interactive bot with buttons for FAQs and answers. - An endless branching bot can be created, where each button can contain other buttons, allowing for unlimited branching. - It supports creating a free bot for customers based on the data they provide.
8) Bulk Messaging 📤
WhatsApp: - It does not provide an effective way to send bulk promotional messages.
🤖Lets Bot: - It allows sending promotional messages via WhatsApp by uploading numbers in an Excel sheet, with both verified and unverified services available. - It allows sending messages to customers previously engaged on WhatsApp according to a defined schedule between messages.
9) Salla, Zid, and WooCommerce Integrations 📦
WhatsApp: - It does not provide integration with e-commerce platforms to send order status messages or abandoned cart reminders.
🤖Lets Bot: - It can be linked with e-commerce platforms like Salla, Zid, and WooCommerce to send order status messages, abandoned cart reminders, and post-sale review requests. - It offers full control over message content and supports digital stores.
10) API 💻
WhatsApp: It does not provide a flexible API for businesses.
🤖Lets Bot:
- It provides an API that customers can use to program services as needed, such as sending OTPs, order statuses, and automatic responses to customer inquiries.
(Summary)
Lets Bot is the optimal choice for businesses seeking a comprehensive and flexible solution for managing WhatsApp conversations, offering advanced features like conversation categorization, internal notes, quick replies, and interactive bots. Thanks to these features, businesses can enhance operational efficiency and deliver a superior customer experience.
