Quote request: 40 office chairs
- From
- nora@alnoor-co.com
- To
- sales@yourstore.com
Hello, we would like a quote for forty chairs delivered to Riyadh. Specs attached.
specs.pdf1.2 MBThe e-mail channel in live chat
E-mail and WhatsApp in one shared inbox free on every plan
Connect your company mailbox to LetsBot and let your team answer e-mail right beside WhatsApp: assignment, notes, attachments and Bcc, from the browser or the mobile app.
- Up to 5 mailboxes
- IMAP/SMTP or Microsoft 365
- Web and mobile app
Customers reach you in more than one place
A customer asks on WhatsApp, then sends the purchase order or invoice by e-mail. When both channels reach one inbox, nothing gets lost between the mail tab and the chat app.
One list for every conversation
E-mails land in live chat beside your WhatsApp, Telegram, Messenger and Instagram conversations, so your team stops switching between tabs and apps.
The whole team sees who answered
Assign each e-mail to an agent, add internal notes, pin what matters and archive what is done, exactly as you do with WhatsApp chats.
Replies from your own address
Your replies leave your mailbox as an ordinary personal e-mail with your signature, in the same thread the customer started.
In the same inbox: WhatsApp E-mail Telegram Messenger Instagram
Connect a mailbox in three steps
No code, and no need to change your mail provider.
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Open Settings → Mailboxes
In your LetsBot dashboard, on any plan or during the free trial.
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Sign in, or enter IMAP and SMTP details
Microsoft 365 accounts connect by signing in with Microsoft. Any other mailbox connects with its IMAP and SMTP settings, plus an app password if your provider asks for one.
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Start answering from live chat
New e-mails appear as conversations in your inbox, ready to assign and answer. Connect up to 5 mailboxes.
Everything an e-mail needs, inside live chat
Real e-mails with their subject, sender and attachments, not trimmed-down text.
Reply in the same thread
Your answer stays in the customer’s thread, and quoted text folds away so you only read what is new.
Cc and Bcc
Copy in a colleague or your accounts team as Cc or Bcc, right from the inbox.
Attachments up to 25 MB
Send quotes, invoices and photos, and open the files customers send you from the conversation.
New e-mail to any address
Start a fresh e-mail from the inbox, even when the customer has not written to you first.
Filter to e-mail only
Show only e-mail conversations in one click when the team needs to focus on them.
On mobile too
Answer e-mails and write new ones from the LetsBot mobile app.
Your team answers e-mails personally; the bot and the AI assistant work on chat channels such as WhatsApp.
Answer e-mail from your phone
In the LetsBot mobile app (version 1.7.0 and later), e-mails appear inside your conversations like any other channel.
- Reply inside the same e-mail thread
- Write a new e-mail
- Add Bcc recipients
- Attach files and open customer attachments
Your mail, under your control
Auto-replies and newsletters are kept out of your conversations, so your team only sees real customer messages.
Your mailbox stays yours
Your mail stays with your provider; LetsBot reads what comes in and sends your replies through it.
Encrypted sign-in details
Passwords and sign-in tokens are stored encrypted and are never shown again after saving.
Privately stored attachments
Attachments are kept in private storage and open only for your team, from inside the conversation.
Retention you control
Set a period per mailbox after which older content is removed from LetsBot automatically.
Included in every plan, even the free trial
No paid add-on and no per-mailbox fee: connect up to 5 mailboxes per workspace and start answering today.
Frequently asked questions
Does it work with Gmail, Outlook and my own domain?
Yes. You can connect any mailbox that supports IMAP and SMTP, such as Gmail, Outlook, Yahoo, Zoho or your own domain; some providers ask for an app password instead of your account password. Microsoft 365 accounts connect by signing in with Microsoft.
Is the e-mail channel a paid add-on?
No. The e-mail channel is included free on every LetsBot plan, including the free trial, and you can connect up to 5 mailboxes per workspace.
Can I answer e-mail from the mobile app?
Yes. The LetsBot mobile app (version 1.7.0 and later) shows e-mails inside your conversations, and lets you reply, write a new e-mail, add Bcc recipients and attach files.
Microsoft 365 says “Need admin approval”. What now?
Some organisations restrict which apps their users can approve in Microsoft 365. In that case your Microsoft 365 administrator approves the app once, or you connect the mailbox with IMAP and SMTP if your organisation allows it.
Does the bot or the AI assistant answer e-mails?
Not today. Your team answers e-mails from the inbox, while the bot and the AI assistant work on chat channels such as WhatsApp, Telegram, Messenger and Instagram.
Which address do my replies come from?
Your own. The customer receives an ordinary personal e-mail with your signature, in the same thread they started, with no LetsBot branding added.
Do my messages stay in my mailbox?
Yes. Your mailbox stays with your provider; LetsBot reads incoming mail and sends your replies through it. Sign-in details are stored encrypted, attachments are stored privately, and you can set a retention period for each mailbox.
What about auto-replies and newsletters?
Automatic replies such as out-of-office notices, mailing-list mail and newsletters are kept out of your conversations, so your team only sees real customer messages.
Every customer message in one place
WhatsApp, e-mail and the rest of your channels in one inbox for your team.