List and conversation side by side
The sidebar, then the chat list, then the open conversation, in one window at least 1024 points wide. Drag the divider to resize the list.
LetsBot for Mac · macOS 12 or later
Your customer inbox, on your Mac
WhatsApp, e-mail, Messenger, Instagram and website chat in one window: list and conversation side by side, a menu bar and shortcuts, files dropped into the chat, and macOS notifications with the LetsBot chime.
Version 1.7.4 is on the Mac App Store for Apple silicon and Intel Macs, with My work.
Built for a Mac screen
Every conversation in view, without hopping between screens
What reaches live chat in your dashboard reaches the Mac app, in a window made for a mouse and a keyboard.
Right-click menus
Right-click any message for its menu, including Reply. Select and copy message text the way you would in any Mac app.
Search inside the chat
Press ⌘F to search the open conversation, Enter for the next match and Shift+Enter for the previous one, and Esc to close the search.
Media on a big screen
Open a photo in a full-window viewer with keyboard zoom, save any file where you want through the save dialog, and open documents in their default app.
Menu bar and keyboard shortcuts
Reply faster without leaving the keyboard
The app has a full macOS menu bar: LetsBot, File, Edit, View, Window and Help. Every shortcut sits next to its command in the menu, so you learn it as you work.
- ⌘1…9
- Jump between sidebar tabs
- ⌘N
- New chat
- ⌘,
- Settings
- ⌘R
- Refresh the list
- ⌘F
- Search inside the chat
- ↑↓
- Move through the chat list; Enter opens the chat
- Enter
- Send the message; Shift+Enter adds a new line
- Esc
- Close the search or selection, then the chat
Drag and drop
From Finder to the chat in one move
Drag photos and documents from your folders, drop them into the open chat and check them before sending.
- Photos and videos together. Drop several photos or clips at once and they are prepared on the send-media screen, so you can check them before sending.
- Documents. Drop a PDF or any document and it opens on the send-file screen. Drop several different files and the first one is taken; the app tells you so.
- Paste an image. Copy a picture or a screenshot, then paste it straight into the composer.
- Save what customers send. Save photos and documents from the chat to the folder you choose, through the usual macOS save dialog.
Notifications
Working on something else? Your Mac tells you
Notifications arrive as long as the app is running, even with the window closed. Quit the app and they stop until you open it again.
Native macOS notifications
Every incoming message in a chat you are not looking at raises a notification grouped by chat; click it and the window comes forward with that chat open.
The LetsBot chime
Notifications play LetsBot’s own chime, so you can tell them from your other apps.
A badge on the Dock icon
The unread count sits on the app icon in the Dock.
Close the window, keep the app
Closing the window does not quit the app, so notifications keep coming; reopen it from the Dock icon.
All your channels in one list
The channels connected to your workspace share one conversation list, each chat marked with its channel.
Chats, templates and media, in the same conversation list.
Live chatReply inside the thread, or write a new e-mail from the File menu.
E-mail + WhatsApp inboxMessenger
Your Facebook Page messages next to every other channel.
Messenger botDirect messages for your business account.
Instagram botWebsite chat
Visitors message you from the chat window on your site, and you answer with text, images and files.
Live chatYour account, language and look, as you know them
Sign in with Apple
With the same workspace account, or with Apple or Google when they are offered on the sign-in screen.
More than one workspace
Switch between your accounts inside the app; the open chat closes on a switch so accounts never mix.
Dark mode
An interface that is easy on the eyes, settings screens included.
Four languages
Arabic, English, Spanish and Portuguese, with the sidebar on the right in the Arabic interface.
Apple silicon and Intel
One build runs on both, on macOS 12 or later.
New in version 1.7.4
My work in the sidebar
Version 1.7.4 adds a My work item before Settings in the sidebar, and a Go menu in the menu bar: your tasks, tickets, appointments and deals next to your chats, with a Today summary and a team overview for managers. It is in the mobile app too.
WhatsApp voice calls are not in the Mac app at the moment; take them in the mobile app. Mobile app
Download the app and sign in with your account
- Open LetsBot on the Mac App Store and click Get.
- Sign in with the workspace account you use in the dashboard.
- Allow notifications when macOS asks, so new messages reach you.
The download is free and works within your current plan. Requires macOS 12 or later.
Keep exploring
Frequently asked questions
What do I need to run the LetsBot Mac app?
macOS 12 or later. The app runs on Macs with Apple silicon and Intel processors, and you get it from the Mac App Store.
Is the app free to download?
Yes. Downloading the app is free, and it works within your current LetsBot plan with no extra charge for the app itself.
Do I need a new account for the Mac app?
No. Sign in with the same workspace account you use in the dashboard and the mobile app, or with Apple or Google when they are offered on the sign-in screen. You can switch between several workspaces from inside the app.
Do notifications arrive when the app is closed?
They arrive as long as the app is running, even after you close its window; reopen it from the Dock icon. If you quit the app completely, notifications stop until you open it again. On your first sign-in macOS asks for permission to show notifications; you can change it later under System Settings → Notifications.
Why don’t I see the chat list and the conversation side by side?
The two-pane view appears when the window is at least 1024 points wide. Make the window wider or press the green zoom button, and the list and the conversation show together; drag the divider between them to resize the list.
Can I take WhatsApp calls on the Mac?
Not at the moment. WhatsApp voice calls are in the mobile app; the Mac app focuses on conversations, e-mail and files.
Where is My work in the Mac app?
In version 1.7.4: a My work item in the sidebar before Settings, and a Go menu in the menu bar that jumps straight to My tasks, Tickets, Appointments and the deals pipeline.
How do I send a file from my Mac to a customer?
Drag the file from Finder and drop it into the conversation. Photos and videos are prepared together as one batch; any other file opens in the send-file screen, and only the first one is taken if you drop several different files. You can also paste an image straight into the composer.
Your conversations on the screen you work on
Start your free trial, then get the app on your Mac and follow your conversations from your desk.