Inbound Calls in Every Country
Customers call your WhatsApp Business number and your team answers them directly inside the platform. Receiving inbound calls works in all countries without exception.
Features · WhatsApp Calls
WhatsApp Voice Calls, Answered by Your Team in One Place
Your customers call your WhatsApp Business number, and your team answers from inside LetsBot on web and the mobile app.
- The call alert reaches you even when the phone is locked or the app is closed
- Automatic call recording
- Smart team routing
- No extra telephony cost
Customer
00:42
Mute
Speaker
Hold
Features
Everything you need for WhatsApp calls
Reaches You Even When the Phone Is Locked
Call alerts reach your team instantly even when the phone is locked or the app is closed, so you never miss an important customer call at any time.
Outbound Calls to Customers by Country
Your agents can start a voice call with a customer straight from the chat window. Outbound calling is available by country in line with WhatsApp policy.
Automatic Dual-Leg Call Recording
Every call is recorded automatically from both sides in high quality, with flexible retention plus in-app playback and download whenever you need it.
In-Call Controls
Full control during the call: mute, speaker, and end, with a live timer that shows the call duration moment by moment.
Smart Team Call Routing
Route inbound calls the way your team works: ring all agents, a specific agent, the contact's assigned agent, or round-robin between agents.
Direct Audio With No Extra Cost
Calls run on direct WebRTC audio, so there are no telephony charges or extra calling fees on top of your conversations.
On Web and Mobile Apps
Answer calls wherever you are: from the web live-chat or the mobile app on iOS and Android, with one consistent experience.
Getting started
How to start in minutes
This is how an incoming call appears to your team in the web live chat.
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Connect Your Official WhatsApp Business Number
Connect your official WhatsApp channel to LetsBot to enable voice calls. Calls are available on official WhatsApp channels only.
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Set Up Call Routing for Your Team
Choose how inbound calls are distributed: to all agents, a specific agent, the contact's assigned agent, or round-robin, and enable automatic recording.
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Answer and Manage Calls From the Platform
Your team answers calls from web or mobile with mute, speaker, and timer controls, then listens to or downloads the recordings whenever needed.
Why LetsBot
Why WhatsApp calls with LetsBot?
Never Miss a Customer Call
With call alerts on web and mobile even when the device is locked, plus smart team routing, every customer reaches the right person at the right time.
A Full Record of Every Call
Automatic dual-leg recording with flexible retention gives you a reliable reference for quality, team coaching, and resolving disputes, via playback or download.
Available in Four Languages
The LetsBot interface is fully available in Arabic, English, Spanish and Portuguese with right-to-left support, for a natural experience for your team wherever they are.
Trusted Official Foundation With No Call Cost
LetsBot is an official Meta Business Partner, and calls run on the official WhatsApp Calling API with direct audio and no extra telephony fees.
Questions
Frequently asked questions
What are WhatsApp voice calls in LetsBot?
They are voice calls over the official WhatsApp Business Calling API. Customers call your WhatsApp Business number, and your team answers from inside LetsBot on web and the mobile app, using direct audio with no extra calling cost.
Do inbound calls work in all countries?
Yes, receiving inbound calls from customers works in all countries. Outbound calls from agents to customers are available by country in line with WhatsApp policy.
Does the call arrive if the phone is locked or the app is closed?
Yes, the call notification reaches your team even when the phone is locked or the app is closed, so your team never misses an important customer call.
Are calls recorded, and how do I listen to them?
Yes, every call is recorded automatically from both sides with flexible retention. You can play the recording inside the app or download it whenever you need it for review or coaching.
How are inbound calls distributed to the team?
You can choose the routing that fits your team: ring all agents, a specific agent, the contact's assigned agent, or round-robin between agents.
What is required to enable voice calls?
You need to connect your official WhatsApp channel to LetsBot, as calls are available on official WhatsApp channels only. Once connected, your team can answer and manage calls from web and the iOS and Android apps.
WhatsApp Calls
WhatsApp Voice Calls, Answered by Your Team in One Place
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