Live Chat

Unified WhatsApp Live Chat for Your Team

Let your entire team respond to customers from a single WhatsApp number. Manage conversations, assign agents, and track performance all from one dashboard.

10+

Team Members

170K

Messages/Month

24/7

Available

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Features

Complete Live Chat Solution

Everything your team needs to deliver exceptional customer support through WhatsApp

Multi-Agent Support

Multiple team members respond from one WhatsApp number. Each agent has their own account with full permission control.

Conversation Assignment

Assign conversations to specific agents. Agents only see chats they are assigned to, ensuring organized workflow.

Internal Notes

Team members can share internal notes on conversations invisible to customers. Seamless collaboration behind the scenes.

Quick Replies

Create unlimited pre-defined quick replies for common questions. Respond in seconds with professionally crafted messages.

Labels & Classification

Organize conversations with unlimited labels. Filter and search by label to quickly find specific customer segments.

Mobile Apps

Respond on the go with our iOS and Android apps. Never miss a customer message, even when away from your desk.

Why LetsBot

Why Choose LetsBot Live Chat

Advantages that set our live chat platform apart

Unlimited Pinned Conversations

Unlike WhatsApp which limits you to 3 pins, LetsBot lets you pin unlimited important conversations for instant access.

Send Without Saving Numbers

Send messages to any number without needing to save it first. Just enter the number and start chatting immediately.

Full Permission Control

Control what each agent can see and do. Restrict message deletion, limit visible conversations, and manage access levels.

170,000 Messages Monthly

The basic plan includes 170K messages per month with 10 team members and 10GB storage. Scale as you grow.

Transform Your Customer Support

Join thousands of businesses using LetsBot live chat to deliver better customer experiences through WhatsApp.

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Frequently asked questions about WhatsApp Live Chat

Does LetsBot Live Chat support multiple agents?

Yes. The whole team works on one shared inbox, with auto-routing (round-robin or skill-based) plus manual handover between agents. Each agent sees only their assigned chats, with internal notes, tags, and customer data pulled from the CRM.

Do you have a mobile app for agents?

Yes — official Android + iOS app on Google Play and the App Store. Agents reply to customers from anywhere with instant push notifications, quick-reply buttons, camera image send, and voice notes — just like regular WhatsApp, but inside the team-managed inbox.

Can the bot collaborate smoothly with human agents?

Yes — this is the core "AI-assisted live chat" pattern in LetsBot. The bot answers FAQs, hands off to a human when a topic is complex, and the agent picks up without breaking context. AI Copilot also suggests replies, summarises conversations, and runs sentiment analysis for the agent on the fly.

How does the system handle peak hours?

A single Live Chat agent can handle 15-20 concurrent chats with quick replies + AI Copilot. The system auto-distributes load, prioritises customers (high-value, returning, frustrated), and triggers auto-replies for off-hours. Stores doing 1000+ conversations/day run comfortably on 3-5 agents.

Can I link Live Chat with my CRM / help desk?

Yes. Direct integrations with HubSpot, Salesforce, Zendesk, Freshdesk, Bitrix, plus Zapier for any other system. Each chat creates a ticket in the external system with the full transcript + tags. LetsBot updates the CRM contact whenever a new chat starts.

Are chats stored and searchable?

Yes. Every chat is stored encrypted in your store's DB with the full transcript, tags, assignment history, and response-time analytics. Smart inbox search by keywords, tag, time range, or chat status (open / closed / snoozed). Data is retained for life on the Scale plan.