E-mail in the same inbox
- Connect any IMAP/SMTP mailbox, or Microsoft 365 by signing in.
- Reply with attachments and Cc/Bcc from your own address, in the same thread.
- Free on every plan and the trial, up to 5 mailboxes.
Live Chat
Unified WhatsApp Live Chat for Your Team
Let your entire team respond to customers from a single WhatsApp number. Manage conversations, assign agents, and track performance all from one dashboard.
- 10+ Team Members
- 5 Channels in one inbox
- 24/7 Available
Features
Complete Live Chat Solution
Everything your team needs to deliver exceptional customer support through WhatsApp
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Multi-Agent Support
Multiple team members respond from one WhatsApp number. Each agent has their own account with full permission control.
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Conversation Assignment
Assign conversations to specific agents. Agents only see chats they are assigned to, ensuring organized workflow.
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Internal Notes
Team members can share internal notes on conversations invisible to customers. Seamless collaboration behind the scenes.
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Quick Replies
Create unlimited pre-defined quick replies for common questions. Respond in seconds with professionally crafted messages.
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Labels & Classification
Organize conversations with unlimited labels. Filter and search by label to quickly find specific customer segments.
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Mobile Apps
Respond on the go with our iOS and Android apps. Never miss a customer message, even when away from your desk.
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One customer profile for everything
The profile beside the chat shows the customer’s deals, tasks, tickets, appointments and satisfaction score, so agents reply with the full picture.
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Create a task from any message
Turn a customer request into a task from the message itself, without leaving the conversation, so no promise to a customer gets lost.
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SLA chip in the chat header
An SLA chip shows in the chat header, so the team knows what to answer first.
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Transfer to a department
Hand the conversation to a whole department instead of one agent, with a shift badge next to the agents.
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Media library
The “From library” button sends saved files without uploading them again, and agent uploads are saved to a “Live chat” folder automatically.
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Satisfaction in the profile
The customer’s satisfaction score from your surveys shows in their profile beside the chat, along with their appointments.
Why LetsBot
Why Choose LetsBot Live Chat
Advantages that set our live chat platform apart
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Unlimited Pinned Conversations
Unlike WhatsApp which limits you to 3 pins, LetsBot lets you pin unlimited important conversations for instant access.
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Send Without Saving Numbers
Send messages to any number without needing to save it first. Just enter the number and start chatting immediately.
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Full Permission Control
Control what each agent can see and do. Restrict message deletion, limit visible conversations, and manage access levels.
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Clear limits on every plan
Every plan sets its own messages, team members and storage, and you can upgrade as you grow. View Packages
Customer 360
Your store data inside the chat
Your team sees the full store profile right beside the conversation — orders, spend, and abandoned carts — to reply with full context and sell more.
- Automatic customer tierVIP, regular, or new — based on spend and order count.
- Orders & spendTotal orders, lifetime spend, average order value, and last order date.
- Recent orders & statusOrder numbers and statuses with tracking and invoice links.
- Abandoned carts & recoveryAbandoned-cart value with a one-tap recovery link.
- One-click actionsSend an order summary, tracking, a coupon, or a product card without leaving the chat.
- Web & mobileThe panel appears in live chat on the web and the iOS and Android apps alike.
Works with:
Salla
Zid
WooCommerce
Shopify
Ahmed Al-Amri VIP
Salla · customer since 2024
12orders
4,250SAR spent
354SAR avg
Recent orders
#10482Shipped
#10455Completed
Abandoned cart
1,250 SARRecover
E-mail & mobile
One inbox, at your desk and in your pocket
E-mails land next to your WhatsApp chats, and your team follows both from the browser or the mobile app, so no message slips through.
Reply from your phone, wherever you are
- Instant notifications for new messages on iOS and Android.
- WhatsApp, e-mail, Messenger and Instagram in one app.
- Version 1.7.0 is on the App Store, with the Google Play update to follow: the 24-hour window bar and a reply cost estimate.
And in the customer profile inside the chat:
Deals
Tasks
Tickets & SLA
CSAT & NPS surveys
Appointment booking
Departments & routing
Frequently asked questions about WhatsApp Live Chat
Can several agents reply from one WhatsApp number?
Yes. Your whole team works on one WhatsApp number from a shared inbox, and each agent has their own account and permissions. Each conversation is assigned to the agent responsible for it, the team shares internal notes the customer never sees, and labels and quick replies keep the inbox organised.
Can I answer e-mail from the same inbox?
Yes. Connect any IMAP/SMTP mailbox, or a Microsoft 365 account by signing in, and e-mails appear next to your WhatsApp chats; your team replies with attachments and Cc/Bcc from your own address. The e-mail channel is free on every plan, including the trial, with up to 5 mailboxes per workspace. Your team answers e-mail itself; the bot and the AI assistant work on chat channels.
Is there a mobile app for agents?
Yes. The LetsBot app is on the App Store and Google Play; you sign in with the same workspace account and get instant notifications for new messages. Version 1.7.0 is on the App Store, with the Google Play update to follow, and adds the 24-hour window bar, a message cost indicator and e-mail inside your conversations.
Does the bot work alongside my agents?
Yes. The bot or the AI assistant answers common questions and hands the conversation to an agent when needed, and an agent can take over at any time without losing the context.
Do other channels appear in the same inbox?
Yes. Next to WhatsApp and e-mail you can connect Telegram, Messenger and Instagram, so your team works every channel from one inbox.
Can agents see the customer's store data?
Yes. When your Salla, Zid, WooCommerce or Shopify store is connected, the customer's orders, spend and abandoned carts appear beside the chat, and an agent can send an order summary, a tracking link or a coupon without leaving the conversation.
Are live chat replies on official WhatsApp charged after 1 October 2026?
According to Meta's pricing page (checked on 23 September 2026), service messages a business sends on official WhatsApp are charged when delivered from 1 October 2026, with 1,000 free service messages per phone number each month. You pay Meta directly and LetsBot adds no markup on message fees; you can turn on cost controls that show an estimate before you send.
What is the best shared WhatsApp inbox for teams in 2026?
The best inbox lets several agents answer the same number with assignment and internal notes, brings WhatsApp, Instagram, Messenger, Telegram and e-mail together, and works in Arabic right-to-left and on mobile. LetsBot Live Chat does this (+$69.99 a month) with mobile and Mac apps and a 14-day free trial.
Explore More Services
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Live Chat
Transform Your Customer Support
Join thousands of businesses using LetsBot live chat to deliver better customer experiences through WhatsApp.