Tasks
Your tasks in order: overdue, due today, then upcoming. Mark one done with a single tap and undo it straight away. Long-press any message to create a task from it.
Team tasksLetsBot mobile app · iOS and Android
The LetsBot app: your customer inbox, in your pocket
Answer WhatsApp, e-mail, Messenger and Instagram wherever you are. In the new version your team also sees the time left in the 24-hour window, an estimate of what a reply costs before it is sent, and who sent every message: an agent, the bot, a campaign or your store integration.
New version 1.7.4 is on the App Store and Google Play.
Since version 1.7.0
A composer that knows what a reply costs
From 1 October 2026 Meta bills service messages after the free allowance. So we put everything an agent needs to send the reply that helps, and skip the extra ones, at the foot of every chat.
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The 24-hour window bar
Sits above the composer in official WhatsApp chats with a live countdown of the time left, and turns to a warning style in the last hour. It never blocks a send; it is a reminder, nothing more.
Official WhatsApp -
The send queue
A short pause you choose before an agent’s message leaves: Send now, or Undo to put the text back in the box. Type a second message and the app asks: merge with the previous one, send separately, or go back to editing. Nothing merges on its own.
Off by default -
The reaction suggestion
When a draft is only a thank-you or an emoji, the app suggests reacting to the customer’s message instead of sending a text. You decide, and Send as message is always there.
Off by default -
The cost chip
Shows how many of the 1,000 free service messages this number has used this month, then an estimate of billed messages, and flags a reply long enough to be split into more than one message.
Off by default
New in version 1.7.4
Your work, in your pocket
Your tasks, tickets, appointments and deals on one My work screen, next to your chats. On a phone it sits in a card at the top of Settings and a button above the chat list; on an iPad it is in the sidebar. It is in your account today with version 1.7.4 on the App Store and Google Play.
Tickets
A deadline countdown on every ticket, with views for Mine, Unassigned, All open and Overdue. Assign a ticket to any teammate from your phone.
Tickets and deadlinesAppointments
Today and this week, filtered by staff and branch. Confirm or cancel at any time; marking a no-show only becomes possible once the appointment has started. Cancelling asks you first, because the customer may get a message and the Google Calendar event is removed.
Appointment bookingDeals
Your pipeline with a total per stage, the weighted forecast, deals won this month and your win rate. Move a deal between stages, and close it as won or lost with a reason.
Deals pipeline-
Team overview
For owners and users with the reports permission: the customer satisfaction score, its trend and low scores, plus live workload: agents on shift, open chats against capacity and department queues.
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Business notifications
Task reminders, ticket deadline alerts and new or cancelled bookings: each notification opens the item itself.
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Inside the chat
The contact profile shows the customer’s deals, tasks, tickets, appointments and satisfaction score. Create a task from any message, see deadline and department chips under the chat header, and transfer the chat to a department.
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Media library
Your workspace files on one screen; send one from a chat through attach → Media library.
Users who can view all chats see everyone’s items; everyone else sees their own.
Since version 1.7.0
Know who sent every message
When the bot, the AI, campaigns and your store all talk in the same chat, an agent needs to know what was said, and by whom, before replying. Every outgoing message no agent wrote carries a small badge on the sender avatar; long-press it to read the label. AI replies get their own badge when “Record AI replies separately from bot replies” is on under Message cost settings; otherwise they show the bot badge.
- Pick a service: 1 Orders, 2 Shipping Sent by the bot
- Yes, the large size is in stock in black. Sent by AI (when recorded separately)
- Your booking is confirmed for Sunday, 10:30. Sent through the API
- The new autumn collection is here. Sent by a broadcast campaign
- Your items are still in your cart. Abandoned cart message
- Your order #4812 has shipped. Sent by the store integration
All your channels in one list
What reaches live chat in your dashboard reaches your phone too, in one conversation list.
Chats, templates, media and carousel template cards, with the 24-hour window always in view.
Live chatReply inside the thread, write a new e-mail, add Bcc recipients and attach files.
E-mail + WhatsApp inboxMessenger
Your Facebook Page messages in the same conversation list.
Messenger botDirect messages for your business account, next to every other channel.
Instagram botSince version 1.7.0
Message cost settings, from your phone
The same settings as the Message cost tab in your dashboard, saved for the whole workspace. Every option stays off until you switch it on, and they work on official WhatsApp (Cloud API) numbers.
- Set the send-queue pause in seconds.
- Turn on the cost chip and multi-send confirmation for your team.
- Adjust AI and automation budgets without opening a laptop.
Built for people who serve customers away from the desk
Instant notifications
A push alert when a new message arrives, so customers never wait for you to get back to your desk.
Four languages
The app interface speaks Arabic, English, Spanish and Portuguese, with full right-to-left support.
Dark mode
An interface that is easy on the eyes on night shifts, chosen from the app settings.
Multi-send confirmation
Before one action sends several billed messages, the app asks you to confirm, when this option is on.
Download the app and sign in with your account
The download is free and works within your current plan. Version 1.7.4 is on the App Store and Google Play.
Frequently asked questions
Is the LetsBot app available on iOS and Android?
Yes. The app is on the App Store and Google Play, and you sign in with the same workspace account you use in the LetsBot dashboard. Version 1.7.4 is on the App Store and Google Play.
Where do I find My work in the app?
On a phone: in the My work card at the top of Settings, and in the button above the chat list. On an iPad: in the sidebar. The screen has four tabs (My tasks, Tickets, Appointments and Deals) plus a Today summary. It is in your account today with version 1.7.4 on the App Store and Google Play.
Does every agent see the whole team’s tasks, tickets and deals?
No. Users who can view all chats see everyone’s items; everyone else sees their own. The Team overview (customer satisfaction and live workload) is shown to owners and to users with the reports permission.
Is the app free to download?
Yes. Downloading the app is free, and it works within your current LetsBot plan with no extra charge for the app itself.
Which channels can I answer from the app?
WhatsApp, Messenger and Instagram conversations, plus the e-mail inboxes connected to your workspace: reply inside the e-mail thread, write a new e-mail, add Bcc recipients and attach files.
Are the cost tools in the app on by default?
No. The cost chip, the send queue, multi-send confirmation and the reaction suggestion are off by default; you switch them on under Settings → Message cost in the app or the dashboard. They work on official WhatsApp (Cloud API) numbers, because Meta’s service-message pricing applies to them.
Can I take a message back after sending it?
The WhatsApp Cloud API cannot delete or edit a message once it has been sent. That is why the send queue gives you a short pause you choose yourself: while a message waits you can undo it, merge it or send it now, and when the pause ends it goes out exactly as typed.
Is reacting to a customer’s message free?
In our tests on 23 September 2026, Meta attached no pricing to reactions; we will re-check after 1 October. So the app suggests a reaction as an optional alternative to a text thank-you, and Send as message is always one tap away.
How do I know whether the bot or the AI sent a reply?
Outgoing messages that no agent wrote carry a small badge on the sender avatar: the bot, AI, the API, a broadcast campaign, an abandoned-cart message or the store integration. Long-press the badge to read its label.
What happens when the 24-hour window closes?
The app shows a bar with the time left in the window. Once it closes, WhatsApp accepts only approved templates, and any free-form message is refused with error 131047. Send an approved template to reopen the conversation.
Your customers won’t wait for you to get back to your desk
Start your free trial, then download the app and follow your conversations from anywhere.