Refund & Cancellation Policy

• You can ask for a full refund of your first payment for a monthly plan within 14 days, for any reason. This is longer than the statutory cooling-off period in many countries.
• Annual and other prepaid plans are not refundable; if the fault is ours, we compensate with extra service days.
• Renewals, and a first payment after 14 days, are refunded when the problem was on our side; otherwise we offer a plan change or extra service days.
• You can turn off automatic renewal at any time, and you will not be charged after the period you paid for.
• Ask with the «Request cancellation / refund» button on the Subscription page of your control panel, by email, or on WhatsApp.

This policy is clause 17 of the Terms & Conditions. The English version governs; the Arabic version is a convenience translation.

You may ask for a full refund of your first payment to LetsBot, where that payment is for a monthly subscription, within 14 days of the date of that payment, for any reason, without having to show that anything went wrong.

The subscription the refunded payment paid for is then closed, and you can export your data as described in the Data Retention clause of the Terms.

Annual subscriptions and other subscriptions paid in advance for more than one month are not refundable: their lower price is given in return for committing to the whole period, and they are usually chosen after trying the service monthly.

If a problem on our side affects such a subscription, we compensate you with extra service days for the time affected.

Renewal payments, and a first monthly payment after 14 days, are not refundable, except where the problem was caused by LetsBot — for example, the service or a paid feature did not work as described and we could not fix it within a reasonable time. In that case we may refund the payment in full or in part, at our discretion.

In any other case we may, at our discretion, offer a change of plan that fits your use, or extra service days, instead of a refund.

Downtime is compensated under the Service Level Agreement, not under this policy.

You may turn off automatic renewal at any time from the Subscription page of your control panel, or by contacting us. The service stays active until the end of the period you have paid for, and you will not be charged again.

• In your control panel: the «Request cancellation / refund» button on the Subscription page. The request gets a reference number on screen at once.
• By email: support@letsbot.net
• On WhatsApp: +201221349606

We aim to decide and reply to every request by email or WhatsApp within 24 hours. An approved refund is returned to the original payment method; your bank or card issuer may take up to 10 business days to show it.

• WhatsApp message fees charged by Meta are paid to Meta and are not refundable by LetsBot.
• A subscription bought through a marketplace (Zid, Salla or Shopify) is billed by that marketplace and refunded through it, under its own policy. We will help you with the request.

Please contact us first: most requests are settled within a few business days, and a refund requested from your bank (a chargeback) while your request with us is open may delay it.

This policy is clause 17 of the Terms & Conditions. It prevails over clause 3 (Payment and Renewal) where they differ, and does not limit any right you have under laws that cannot be excluded.