WhatsApp error 134102 Template unavailable — check your eligibility

Needs action from you first You fix this Marketing Messages API errors

Short answer

The template you tried to send is not available for use. Either its syncing with your ads could not be completed, or your business may not be eligible yet to send this kind of marketing message.

Checked against Meta docs on 2026-08-24 Official source

Campaign report Cloud API

Sara Delivered
Karl Failed 134102Template unavailable — check your eligibility

How to fix it

Check your eligibility status to make sure your WhatsApp Business account is onboarded for this kind of marketing message.
If it is already onboarded and the problem persists, contact Meta's customer support.

Meta's official wording for this code

Description (#134102) Template unavailable for use. Please check your eligibility status to ensure you are onboarded or contact Meta's customer support. Meta's suggested solution Will be available with Graph API version 23.0. Ad synchronization could not be completed for the template you are attempting to send, or you may not be eligible for MM API for WhatsApp. Check your eligibility status. If the WhatsApp Business account's marketing_messages_lite_api_status value is ONBOARDED, and the problem persists, please contact support.

Other codes in the same category

Common questions about this code

What does WhatsApp error 134102 mean?

The template you tried to send is not available for use. Either its syncing with your ads could not be completed, or your business may not be eligible yet to send this kind of marketing message.

Can I just send the message again?

Not before the cause is addressed. Complete the steps above, then send again.

Is this a problem with my account?

You resolve this from your own account settings.

Still hitting this error?

Send us the code and a screenshot and we will read it with you. With LetsBot, the reason each message failed appears next to it in the campaign report instead of a bare number.