Channels · Telegram

Telegram Bot in One Shared Team Inbox

Connect your Telegram bot to the LetsBot shared live-chat inbox for free. Your whole team handles every message in one place and replies in seconds.

Start free Talk to us

Connected via the official Telegram Bot API.

All Unread My chats
C Customer 10:24 Great, thank you
S2 Sara 10:18 Is the large size in stock?
L Layan 10:05 I sent you the product photo
K Khaled 09:52 When will the order arrive?
H Horizon Co. 09:38 Quote request

C Customer Telegram · online Ahmed Bot

Shipping

Hi, has order 4521 been shipped?

Auto-reply Yes, your order shipped today. Tracking number 7739812.

Great, thank you

Ahmed · Support Always happy to help. It arrives within two days.

Track my order Talk to an agent

/ Type a message…

Illustrative sample data: a Telegram chat next to WhatsApp, Instagram, Messenger and e-mail in one list.

Features

Everything you need to run conversations

Shared inbox

Every Telegram conversation lands in one shared inbox your whole team manages together without losing track.
Live chat

Your team follows Telegram conversations in real time and replies to customers instantly from a single screen.
AI auto-reply

An AI assistant answers common Telegram questions automatically and hands the chat to an agent when needed.
Quick replies & automation

Save canned responses and build automated reply flows to handle repeat Telegram questions faster.
Store notifications

Order, shipping and abandoned-cart notifications reach customers who linked their number with your store's Telegram bot.
Multi-agent team

Distribute conversations across multiple agents and assign each chat to an owner with full accountability.

Setup

How to start in minutes

Open @BotFather

Open the official @BotFather inside the Telegram app to create a new bot.
Create the bot

Send the /newbot command and follow the prompts to choose a name and a username for your bot.
Copy the token

BotFather replies with a token like 123456789:AA… — copy the whole thing.
Paste it into LetsBot

Paste the token into LetsBot and click connect; your bot's messages then route straight to the shared inbox.

Store notifications

Your store notifications, delivered on Telegram

Some of your customers prefer Telegram. Once a customer links their number with your store's bot, notifications about their Salla, Zid or Shopify orders arrive in the same chat they started with you.

S Rose Store bot bot

/start

Welcome! Share your phone number to get your order notifications here.

Share phone number

Store notification · Salla Your order 4521 has shipped. Tracking number 7739812.

The customer opens your store's botFrom the bot link you share with them, then taps Start.
They share their number in one tapA share-number button appears, linking their number to their Telegram account.
Their store notifications are sent thereNotifications about their own orders are sent to their Telegram chat, in the customer's language.

Notifications covered

Order confirmation
Order status updates
Shipping and tracking
Abandoned cart
Review request

Store notifications on Telegram On by default · Telegram settings

A Telegram bot cannot start a chat with a phone number, so notifications reach only people who started the chat and shared their number, and bulk campaigns are not included. Customers who have not linked their number keep receiving notifications on WhatsApp as usual.

Salla integration Zid integration Shopify integration

Why LetsBot

One platform for every channel

Arabic, English, Spanish & Portuguese

Dashboard in Arabic, English, Spanish and Portuguese; conversations in any language your customers write, with full RTL/LTR support.
One inbox for all

WhatsApp, Telegram, Messenger and Instagram in a single shared inbox.
No code

Simple setup with no technical experience required.
Free to start

Connecting the channel is free with live chat — no fees.

Channels

Connect every channel

Frequently asked questions

How do I connect a Telegram bot to LetsBot?

Create a bot via @BotFather in Telegram, copy its token, then paste it into LetsBot. All bot messages then route straight to your shared inbox.

Is connecting Telegram free?

Yes, connecting the Telegram channel is free and bundled with the shared live-chat inbox. You can start free with no fee for the channel.

Do I need a Meta or Facebook login?

No. Telegram is connected only through the official Telegram Bot API, and it does not require any Meta or Facebook login.

Is LetsBot an official Telegram partner?

We make no partnership claim. The connection is made through the official Telegram Bot API that is open to everyone — the standard way to run bots on Telegram.

Can multiple agents reply on the same bot?

Yes. Your whole team can work from one shared inbox, with each conversation assigned to a responsible agent and replies tracked clearly.

Do I need coding skills to set up the bot?

No coding skills are needed. Just create the bot via @BotFather and paste the token into LetsBot — the rest is handled automatically.

Do my Salla or Zid store notifications reach customers on Telegram?

Yes, for customers who linked their number with your store's bot. The customer opens the bot, taps Start and then the share-phone-number button; from then on their store notifications, such as order confirmation, status updates, shipping, abandoned cart and review requests, arrive in Telegram. Customers who have not linked their number keep receiving notifications on WhatsApp as usual.

Can a Telegram bot message any phone number?

No. Telegram does not let a bot start a chat with a phone number, so notifications reach only people who started a chat with the bot and shared their number. Bulk campaigns are not included, and you can turn the feature off in your Telegram settings in the dashboard; it is on by default.

Telegram · LetsBot