134100
WhatsApp error 134100 Utility or authentication template not accepted here
Needs action from you first
You fix this
Marketing Messages API errors
Short answer
The template you tried to send is categorised as Utility or Authentication. Only templates categorised as Marketing can be sent on this channel, so your message was refused.
Checked against Meta docs on
2026-08-24
Official source
- Sara Delivered
- Karl Failed 134100Utility or authentication template not accepted here
How to fix it
- Check the category of the template you used.
- Pick a template categorised as Marketing, then send the message again.
Meta's official wording for this code
Description
(#134100) Only marketing messages supported. You're only able to send marketing messages on this API.
Meta's suggested solution
Will be available with Graph API version 23.0. You are attempting to send a utility or authentication template. Only templates categorized as MARKETING are supported.
Other codes in the same category
Common questions about this code
What does WhatsApp error 134100 mean?
The template you tried to send is categorised as Utility or Authentication. Only templates categorised as Marketing can be sent on this channel, so your message was refused.
Can I just send the message again?
Not before the cause is addressed. Complete the steps above, then send again.
Is this a problem with my account?
You resolve this from your own account settings.
Still hitting this error?
Send us the code and a screenshot and we will read it with you. With LetsBot, the reason each message failed appears next to it in the campaign report instead of a bare number.