Meta 会因不同原因返回同一个代码,而每种原因的解决方法各不相同。请将您看到的英文提示与下列情况逐一对照,找到对应的那一种。
情况 1
迁移受阻:目标账户尚未完成设置
号码无法迁移,因为您要迁入的 WhatsApp Business 账户尚未设置接收消息更新(Webhook)。在目标账户完成该设置之前,WhatsApp 不会完成迁移。
请联系 LetsBot 支持团队,为您的 WhatsApp 连接设置在目标 WhatsApp Business 账户上接收消息更新(Webhook)。
确认该设置完成后,重新尝试迁移。
Meta 官方描述
Cannot migrate phone number. Webhooks have not been set up for the destination WhatsApp Business account.
建议的解决方案
Subscribe your app to webhooks on the destination WhatsApp Business account.
情况 2
无需迁移:直接添加号码即可
该号码可以直接添加到您的 WhatsApp 账户,完全不需要走迁移流程,因此迁移请求被拒绝。
将号码直接添加到您的 WhatsApp Business 账户,而不是迁移。
注册该号码并完成验证。
Meta 官方描述
Please add this phone number in your WhatsApp account. This phone number is eligible to be added directly, and does not need to use phone migration APIs.
建议的解决方案
Register and verify the number.
Meta 官方描述
Registered name should be present and approved. The business phone number must have an approved display name (name_status is APPROVED) and cannot have any associated pending display name change requests.
建议的解决方案
Get your business phone number's display name approved.
情况 4
源账户设置阻止了迁移
号码无法迁移,因为它当前所在的 WhatsApp Business 账户设置不正确:该账户必须获得批准,并且其代表商家发送消息的权限也必须获得批准。这可能意味着该账户仍在使用已弃用的 On-Behalf-Of(代理)所有权模式。
Meta 官方描述
The WhatsApp account that this phone number is registered with is not set up correctly. The source WhatsApp Business Account must be approved, and its "messaging on behalf of" must be approved.
建议的解决方案
The WhatsApp Business Account may be using the now deprecated On-Behalf-Of ownership model. Contact support.
Meta 官方描述
Your WhatsApp account does not have a payment account. Your WhatsApp account must have an active credit line in order to send messages after migration.
建议的解决方案
Set up a credit line and share it with the business customer.
情况 6
号码迁移失败,请稍后重试
迁移号码的过程中出现问题,迁移未能完成。系统未给出具体的失败原因。
稍等片刻,然后再次尝试迁移。
如果仍然失败,请联系支持团队。
Meta 官方描述
There was an error migrating this phone number. Something went wrong when trying to migrate your phone number.
建议的解决方案
Try again after some time. If that doesn't work, contact support.
情况 7
号码属于其他商业账户
号码无法迁移,因为它属于另一个 Business Manager 账户。只有当迁出账户和迁入账户代表同一家企业时,WhatsApp 才允许迁移。
核实这两个 WhatsApp Business 账户分别代表哪家企业。
将号码迁移到与源账户为同一家企业发送消息的 WhatsApp Business 账户。
Meta 官方描述
This phone number belongs to a different Business Manager account. The source and destination WABAs must represent the same business.
建议的解决方案
Migrate the phone number into a WhatsApp Business Account that is messaging for the same business as the source WhatsApp Business Account.
情况 8
目标账户尚未获得批准
迁移被阻止,因为您要迁入号码的 WhatsApp Business 账户尚未获得批准。WhatsApp 要求目标账户先获得批准,才能向其迁入任何号码。
完成该企业的商家验证。
确保目标 WhatsApp Business 账户的审核状态显示为已批准。
账户获得批准后,重新尝试迁移。
Meta 官方描述
Your WhatsApp account must be approved. The destination WhatsApp Business Account must be approved before you can migrate phone numbers.
建议的解决方案
Ensure business verification is completed, and the WhatsApp Business Account review status is approved.
情况 9
客户尚未接受您的 Messaging For 请求
号码无法迁移,因为目标 WhatsApp Business 账户的“Messaging For”请求尚未获得批准。在您的客户接受该请求之前,WhatsApp 不允许迁入该号码。
请您的客户打开 Meta Business Suite,接受您的“Messaging For”请求。
对方接受请求后,重新尝试迁移。
Meta 官方描述
Your WhatsApp account's "Messaging For" request must be approved. The destination WhatsApp Business Account "Messaging For" request must be approved by the client.
建议的解决方案
Ask your client to accept your "Messaging For" request in the Meta Business Suite.