WhatsApp error 131031 Account restricted or details not verified

Needs action from you first You fix this Account restriction errors

Short answer

Your WhatsApp Business account is restricted or disabled — Meta stopped sending after a policy violation, or could not verify data sent with the request, such as an incorrect two-step verification PIN.

Checked against Meta docs on 2026-08-24 Official source

Campaign report Cloud API

Sara Delivered
Karl Failed 131031Account restricted or details not verified

How to fix it

Review Meta's Policy Enforcement document to learn about policy violations and how to resolve them.
If you sent a two-step verification PIN with the request, check that it is correct and enter it again.
Meta's account health status may give more insight into the reason for the lock.

Meta's official wording for this code

Description The WhatsApp Business Account associated with the app has been restricted or disabled for violating a platform policy, or we were unable to verify data included in the request against data set on the WhatsApp Business Account (e.g, the two-step pin included in the request is incorrect). Meta's suggested solution See the Policy Enforcement document to learn about policy violations and how to resolve them. You can also use the Health Status API, which may provide additional insight into the reason or reasons for the account lock.

Other codes in the same category

Common questions about this code

What does WhatsApp error 131031 mean?

Can I just send the message again?

Not before the cause is addressed. Complete the steps above, then send again.

Is this a problem with my account?

You resolve this from your own account settings.

Still hitting this error?

Send us the code and a screenshot and we will read it with you. With LetsBot, the reason each message failed appears next to it in the campaign report instead of a bare number.