131063
WhatsApp error 131063 Marketing templates are disabled on Cloud API
Needs action from you first
You fix this
Sending and connection errors
Short answer
The template you tried to send is categorised as Marketing, and marketing templates are currently switched off for your account on Cloud API. They were turned off on the WhatsApp Business account itself, so WhatsApp rejects any marketing template sent this way.
Checked against Meta docs on
2026-08-24
Official source
- Sara Delivered
- Karl Failed 131063Marketing templates are disabled on Cloud API
How to fix it
- Marketing templates were switched off for this WhatsApp Business account on Cloud API. Switch them back on there to send this template.
- Alternatively, send the template through Meta's Marketing Messages API instead of Cloud API.
Meta's official wording for this code
Description
Your template is categorized as Marketing, but marketing templates are currently disabled for your Cloud API configuration.
Meta's suggested solution
The business has set disable_marketing_messages_on_cloud_api to true on their WhatsApp Business account. To send this template, use the Marketing Messages API, or re-enable marketing templates on Cloud API by setting disable_marketing_messages_on_cloud_api to false.
Other codes in the same category
Common questions about this code
What does WhatsApp error 131063 mean?
The template you tried to send is categorised as Marketing, and marketing templates are currently switched off for your account on Cloud API. They were turned off on the WhatsApp Business account itself, so WhatsApp rejects any marketing template sent this way.
Can I just send the message again?
Not before the cause is addressed. Complete the steps above, then send again.
Is this a problem with my account?
You resolve this from your own account settings.
Still hitting this error?
Send us the code and a screenshot and we will read it with you. With LetsBot, the reason each message failed appears next to it in the campaign report instead of a bare number.