WhatsApp error 131052 Could not download the media the customer sent

Permanent — resending the same message will fail About the recipient Sending and connection errors

Short answer

The customer sent an image or a file over WhatsApp, but that media could not be downloaded, so the file is not available to you.

Checked against Meta docs on 2026-08-24 Official source

Campaign report Cloud API

Sara Delivered
Karl Failed 131052Could not download the media the customer sent

How to fix it

Ask the customer to send you the file using a method other than WhatsApp.
If this happens with more than one customer, contact support to review the error details.

Meta's official wording for this code

Description Unable to download the media sent by the user. Meta's suggested solution The media included in the WhatsApp user's message could not be downloaded. For more information, refer to the error.error_data.details value in any messages webhooks triggered when this message was received. Ask the WhatsApp user to send you the media file using a non-WhatsApp method.

Other codes in the same category

Common questions about this code

What does WhatsApp error 131052 mean?

The customer sent an image or a file over WhatsApp, but that media could not be downloaded, so the file is not available to you.

Can I just send the message again?

No. Resending the same message will end in the same error unless something changes.

Is this a problem with my account?

This is about the recipient, not your account.

Still hitting this error?

Send us the code and a screenshot and we will read it with you. With LetsBot, the reason each message failed appears next to it in the campaign report instead of a bare number.